Customer Service or Retail Sales Floor - Tanasbourne Town Center Rack

Job Description:

Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free.

• Work with the team to ensure the sales floor stays "runway ready" and is sized and filled through re-merchandising and straightening throughout the day.
• Assist customers when cashiering with a variety of transactions across different platforms (in‑store, online, and mobile), operating a point‑of‑sale system, bagging items of all size, and handling bulky or heavy items, including boxes.
• Create a smooth fitting‑room experience by greeting and assisting customers and sorting and returning clothing to the floor.
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adhere to all operational, merchandise and asset protection standards.
• Promote initiatives such as the Nordstrom Rewards program.

• Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customer orders following quality, packing, and shipping standards.
• Utilize inventory management systems to scan, process, and research merchandise shipments.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general support to the store (e.g., set up special events, organize backroom, markdowns, relocate fixtures).

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast‑paced environment.
• Flexibility to work a flexible schedule based on business needs.

• Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handle bulky and sometimes awkwardly shaped items; lift items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• Stock and Fulfillment only: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Pay range: $19.15 – $19.95 per hour (may vary by location and job‑related experience). This position may be eligible for performance‑based incentives or bonuses.

Benefits include:

• Medical, vision, and dental coverage.
• Retirement options (401(k)).
• Paid time away and holiday accruals.
• Life insurance, disability coverage, merchandise discount, and Employee Assistance Program resources.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview:
Link

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive; there may be additional duties, responsibilities, and qualifications.

For Los Angeles or San Francisco applicants, Nordstrom conducts background checks after a conditional offer, considering qualified applicants with criminal histories in a manner consistent with local legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.

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