Service Officer; Affected Programme), GAMCARE

Contract

Permanent (initial funding until 31st March 2028)

Home‑based (expectation of attendance at a London office once a month) or hybrid working at London office (expectation of attendance of eight days in the London office per month). Some travel across England may be required.

Help create safe, supportive spaces for people affected by someone else’s gambling, and play a key role in shaping an inclusive support service that reaches those who may otherwise struggle to access help. If you have experience facilitating support groups or peer support spaces, especially for people facing complex personal, social or health‑related challenges, this is an exciting opportunity to join Gam Care’s Affected Others Programme and help prevent and reduce gambling‑related harm experienced by individuals affected by another person’s gambling.

As Service Officer for the Affected Others Programme, you’ll deliver online support spaces for people affected by someone else’s gambling, helping them feel heard, understood and able to access the right support. You’ll facilitate safe, non‑clinical group sessions, carry out wellbeing and support needs assessments, identify and escalate any safeguarding or risk concerns, and help people connect with appropriate internal or external services where needed.

The work will focus particularly on reaching groups who may face additional barriers to support, including men, young adults, neurodiverse people, LGBTQIA+ communities and people from ethnic minority backgrounds.

Alongside direct delivery, you’ll help shape and improve the service itself. You’ll work closely with colleagues and people with lived experience, adapt content, develop accessible support journeys for users of the service, monitor participation and feedback, and use those insights to strengthen engagement and impact.

You’ll bring experience of facilitating and shaping support spaces for specific groups, with the confidence to adapt resources and approaches according to the needs of the people taking part. Strong communication, organisation and project administration skills will be important, as you’ll be planning groups, managing logistics, keeping accurate records, monitoring engagement and working collaboratively with colleagues across Gam Care. Experience of safeguarding principles is essential, particularly in relation to support services, peer support and co‑production.

The role would suit someone who can deliver multiple support groups for diverse audiences, listen carefully to feedback and turn insight into practical service improvements. You’ll also need an understanding of health inequalities, including how they can affect people’s confidence, health literacy and the ability to seek help or advocate for themselves. A formal qualification is not essential, although training or experience in areas such as mental health, addictions, public health, health and social care, counselling, social work or peer support would be valuable.

Founded in 1997, Gam Care is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, and create awareness about safer gambling and treatment.

• 33 days basic annual leave entitlement per annum (pro‑rated for part‑time colleagues) including bank holidays which increases with service
• A generous Pension Scheme: we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24‑hour support

Gam Care is an equal opportunities employer and welcomes applications from candidates with lived experience. We do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances; candidates outside of the UK or who do not have the right to work in the UK need not apply.