Eligibility Worker; Public Benefits Specialist - Bilingual English​/not required

Overview

Oregon Department of Human Services (ODHS) is a proud Equal Opportunity Employer guided by equity and diversity. The Eligibility Worker (Public Benefits Specialist) - Bilingual English/Spanish preferred - will support our Eligibility Partnership team in Beaverton and administer public benefits such as SNAP, LTC, TANF, ERDC, and Medicaid.

• Interview applicants in-person and by phone to gather and assess information for benefits programs.
• Perform eligibility determinations, redeterminations, and periodic reviews.
• Assist customers in-person and over the phone who are receiving or applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered, trauma-informed services to identify customer needs.
• Ensure accurate and timely eligibility determinations and maintain quality documentation.
• Create a welcoming and inclusive work environment for clients and team members.
• Participate in professional development and continuous education on cultural awareness.

• One year of experience at Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, interpreting and applying policies, rules, or guidelines; OR
• An associate degree in Behavioral Science, Social Science, or a closely related field AND six months of public assistance experience; OR
• An equivalent combination of education, training, and experience relative to the class concept.

• Professional communication skills, both verbal and written.
• Ability to explain policies and procedures clearly to customers.
• Effective planning, prioritizing, and meeting deadlines.
• Flexibility and willingness to learn with shifting policies.
• Critical-thinking skills to assess information and make decisions.
• Technical proficiency in technology platforms and databases for data management.
• Positive relationship-building with diverse individuals.

• Bilingual in Spanish and English.

Standard work schedule: 8 a.m.

- 5 p.m., Monday - Friday. Work is conducted in-office and in-person at the Beaverton ODHS office. Must sit at a terminal or telephone for prolonged periods. Consistent attendance and adaptability to changing policies are essential.

Selected finalists will undergo a criminal history and background check, which may lead to disqualification. I-9 and E-Verify confirmation required within three days of hire. A driving record review may be conducted; non-essential function unless required by role.

• Competitive salary within the $4,519 - $5,988 range with annual increases.
• Cost-of-living adjustments.
• Employee Resource Groups, shared learning communities.
• Possible Public Service Loan Forgiveness eligibility.
• Veteran and Oregon National Guard preference for eligible candidates.

Recruiter:
Tammie Moore, REQ-203779. Email:
Tammie.

L.Mooregon.gov | Phone (call or text): .