Eligibility Worker; Public Benefits Specialist - Bilingual English​/not required

Job Posting Information

Position Title
:
Eligibility Worker (Public Benefits Specialist) – Bilingual English/Spanish preferred not required

Initial Posting Date
: 07/20/2026

Final date to receive applications
: 07/27/2026

Agency
:
Department of Human Services

Salary Range
: $4,519 – $5,988

Position Type
:
Employee

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! If you possess the unique ability to connect with individuals and assess their needs through a compassionate lens, the Oregon Department of Human Services invites you to apply for a rewarding position that empowers our community’s most vulnerable members.

We are seeking a dedicated Eligibility Worker (Public Benefits Specialist) to join our dedicated Oregon Eligibility Partnership (OEP) team in Beaverton.

• Interview applicants in person and by phone to gather and assess information for benefits such as SNAP, LTC services, TANF, ERDC, and various Medicaid programs.
• Perform eligibility determinations, redeterminations, and periodic reviews.
• Assist customers in person and over the phone who are receiving or applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person‑centered services with a trauma‑informed approach to identify needs.
• Be responsible for accurate and timely eligibility determinations.
• Create a work environment where everyone feels welcomed, appreciated, and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

• One year of experience at the Human Services Specialist 1 level for the State of Oregon.
• OR two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines.
• OR an associate degree in a Behavioral Science, Social Science, or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines.
• OR an equivalent combination of education, training, and experience relative to the class concept.

• Skilled in conveying complex information clearly and professionally, both verbally and in written form, to clients, team members, and external agencies.
• Experience interpreting and clearly explaining rules, procedures, and complex information to customers in person or over the phone, ensuring understanding and promoting a positive customer service experience.
• Experience planning, prioritizing, and completing work efficiently while maintaining quality and meeting deadlines.
• Experience working with complex and shifting policies and procedures, with a demonstrated ability to remain flexible and willing to learn.
• Demonstrated critical‑thinking skills to quickly assess information, evaluate options, and make effective decisions, while efficiently navigating various technology platforms and databases to gather, analyze, and manage data.
• Experience establishing positive relationships and connections with individuals from diverse backgrounds, roles, and personalities.

Preference will be given to candidates who are bilingual in Spanish and English.

• Work schedule:
  
  8 a.m. – 5 p.m., Monday–Friday.
• Work is conducted in‑office and in‑person at our Beaverton ODHS office.
• May require sitting at a terminal or telephone for prolonged periods.
• Will interact with a wide range of people, including some who have experienced trauma and may be experiencing emotional and/or financial distress.
• Consistent attendance is essential.
• Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments.

• Criminal history and background check will be…