Housing Case Manager Support Specialist (Washington County

Housing Case Manager Support Specialist (Washington County)

IRCO Washington County Supportive Housing Services works to provide the highest quality of housing case management services to participants currently experiencing homelessness and housing instability and who are eligible for supportive housing funded through the Metro Supportive Housing Program in Washington County.

This position is both sites based, and field based. Supportive Housing Case Managers will have a maximum of 20:1 ratio of participants enrolled in the program.

Essential Functions

• Provide a participant centered approach and excellent customer service that is sensitive to the challenges of homelessness, including medical and behavioral health issues that face them, in their efforts to move into and maintain permanent supportive housing.
• Employ a "whatever it takes" approach to assist participants in their transition from homelessness to permanent housing.
• Assist households through the stages of the housing stabilization process including flexible services to meet the needs of the participants.
• Working effectively with other supportive case managers, establishing professional relationships, and working as a team.
• Establish a working professional relationship with participants.
• Conduct assessments, develop and implement individualized case management services plans in collaboration with the participants including needs, goals, steps, time frames, and disposition of each goal as it is met or changes.

Secondary Functions

• Ability to meet multiple, including conflicting deadlines
• Ability to maintain a high level of confidentiality
• Ability to work flexible hours to meet the availability of clients
• Timely input of client service transactions and client expense documents.

Education & Experience

Minimum Job Specific Qualifications:

• Associate degree in human service or related field and minimum of 2 years of experience providing services related to a similar population.
• Bachelor's degree in human service or related field and minimum of 1 year of experience providing services related to similar populations.

Preferred Qualifications:

• Strong analytical, problem-solving skills
• Strong interpersonal skills
• Communicate effectively in a professional manner verbally and in writing

Physical, Mental, & Environmental Requirements

• This is a Hybrid position
• Physical: Positions at this level require minimal physical effort such as light lifting, carrying or movement, etc. Physical capability involves use of office or equipment where some agility and hand-eye coordination is needed.
• Mental: There is regular variation in tasks, and the job holder must decide which tasks to complete as well as the order in which tasks are completed.
• Environment: There is a moderately low level of personal risk encountered. Job conditions are occasionally uncomfortable relative to noise, temperature, inside/outside work, dirty conditions, or interactions with angry or hostile people
• Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%, immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance
• Flexible spending accounts

Required Engagement

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO's mission, vision, and values-based initiatives.

How To Apply

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.