Transportation DMV Agent 1 - Raleigh County

Transportation DMV Agent 1

The Transportation DMV Agent 1, under general supervision, performs full-performance level public contact work involving the processing, recording, and issuance of drivers' license, vehicle registration, vehicle titles, and related documents in a Division of Motor Vehicles (DMV) regional office. Work involves knowledge, interpretation, and the application of motor vehicle laws, policies, and procedures. Other duties as required.

• Answers inquiries from customers in person in a DMV regional office regarding motor vehicle laws, policies, and procedures.

• Assist customers in the processing of driver licenses, identification cards, motor vehicle license and registrations and title work. Explains forms and fees associated with the processing.

• Reviews documentation to ensure information is complete and accurate.

• Will be trained and required to administer various types of knowledge/skills tests for driver's license issuance.

• Enters data into the computer to access previous data and update new file information as appropriate.

• Assesses fees and processes cashier transactions balances cash drawer at the end of business day.

• Mails forms per customer requests and/or inquiries, composing correspondence to explain documents.

• Responsible for issuing and maintaining assigned inventory items.

• Knowledge of federal guidelines, motor vehicle law, rules, and regulations.

• Ability to interpret rules and regulations.

• Excellent communication and presentation skills.

• Knowledge of basic computer skills.

• Ability to establish and maintain effective working relationships with other employees and the public.

• Ability to comprehend and effectively carry out oral and/or written directions.

• Ability to learn and process multiple types of transactions in the DMV system.

• Ability to work in a fast-paced environment and process a high volume of customers when necessary.

REQUIRED TRAINING/

EDUCATION:

Graduation from standard high school or the equivalent.

REQUIRED EXPERIENCE:

One year of full time or equivalent part time paid experience in bookkeeping, cashiering, or related public contact work.

Substitution:
College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

ADDITIONAL REQUIREMENTS:

A valid driver's license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime hours may be required.

SPECIAL REQUIREMENTS:
All applicants must consent to fingerprinting and a criminal background investigation.