SR Operations Analyst-Communications & Operations Support

Sr. Operations Analyst – Communications & Operations Support About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

We are seeking a highly motivated Sr. Operations Analyst to support communications and operational alignment across Engineering & Construction, Centralized Operations, and Field Operations. This role is responsible for translating complex operational updates, discussions, and leadership messaging into clear, concise, and easy-to-understand formats for broad audiences, including field teams.

The ideal candidate will serve as a key liaison between field, engineering, and centralized teams, ensuring consistent, structured communication and supporting operational readiness during system and process changes.

Work Location:

Remote

• Own development and standardization of communications across E&C, Central Ops, and Field Ops
• Translate updates from leadership and operational calls into clear, simplified, and digestible formats for diverse audiences
• Create and maintain executive summaries and readouts from communication calls
• Presentations for All Hands, Ops calls, and leadership forums
• FAQs, job aids, and decision trees
• Ensure all communications and presentations are easy to understand and actionable
• Structured and visually clear
• Tailored for field execution and stakeholder alignment

• Lead communication strategy for system implementations and process changes (e.g., ERP, workflow tools)
• Partner with Engineering, Field, and Operations teams to define impacts and messaging
• Develop "what's changing / what's not changing" communications
• Ensure field teams are informed, prepared, and able to execute during transitions

• Act as a liaison across E&C, Centralized Operations, and Field Operations
• Align teams on process expectations
• Roles and responsibilities
• Timelines and deliverables
• Support leadership forums with structured content, presentations, and updates

• Develop and maintain SOPs, process flows, and decision frameworks
• Identify gaps in communication and operational processes
• Drive standardization and continuous improvement across teams

• Capture key takeaways, decisions, and risks from operational calls
• Develop structured recaps with clear action items and ownership
• Track and drive accountability for follow-through

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We’re looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

• 5+ years of experience in Operations, Program Management, or Process Improvement
• Experience supporting Engineering, Construction, Telecommunications, or Field Ops environments
• Strong communication and presentation development skills
• Proven ability to simplify complex topics into clear, consumable formats
• Experience working cross-functionally and driving alignment RSRFF
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• Experience supporting system implementations or operational cutovers (e.g., ERP)
• Familiarity with E&C workflows (work orders, CWIP, permitting, etc.)
• Experience with PowerPoint, Smartsheet, Visio, or similar tools

• Clear and structured communication
• Ability to distill complexity into simplicity
• Stakeholder alignment and influence
• Strong organization and…