Solutions Specialist

Job Description:

JD Power Dealer Solutions, a leading provider of software solutions for the automotive industry, is seeking an Entry‑Level Solutions Specialist to join our Automotive Dealer Solutions team and support our Inventory platform. In this role, you will play a key part in delivering exceptional customer support and helping clients maximize the value of our inventory management solutions.

Our team is responsible for onboarding and implementing new clients, guiding them through the entire process from initial set‑up and configuration to training and successful adoption. The ideal candidate is customer‑focused, enjoys building and maintaining strong relationships, and thrives in a collaborative environment. They are highly organized, detail‑oriented, and committed to ensuring a positive customer experience.

• Provide top‑notch customer service and technical support via phone or email.
• Troubleshoot and resolve customer issues related to the Inventory platform.
• Collaborate with internal teams to identify and elevate complex issues.
• Escalate issues to 3rd‑party partners in a professional manner.
• Document customer interactions and maintain accurate records in our CRM.
• Schedule Workbook calls with clients to obtain needed information to complete the setup workbook.
• Move an order from initial set‑up through all necessary steps to successfully complete setups in a timely manner.
• Complete checklist to ensure setups are done with the highest quality in mind.
• Stay up to date on new features and releases of our inventory management solution.

• 0‑2+ years experience in B2B customer success, professional services, technical support or account management (or equivalent education)
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Strong communication, problem‑solving, analytical, public speaking and presentation skills.
• Proficiency with technology and willingness to learn new systems and tools.

I’m looking for a hands‑on specialist who thrives on solving problems and making clients successful. This role is all about execution‑configuring systems, training users, and ensuring every implementation runs smoothly. You’ll be the go‑to person for clients during onboarding, and your ability to combine technical expertise with clear communication will be key to building trust and driving adoption. If you enjoy rolling up your sleeves, managing details, and helping customers unlock value quickly, this is the role for you.

Salary range: $49,000 - 57,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.