Temporary Data Collector – Health Affairs Institute

The Health Affairs Institute (HAI) at West Virginia University is currently accepting applications for a Temporary Data Collector.

The WVU Health Affairs Institute (HAI) is seeking detail-oriented and professional individuals to join our Survey Research and Administration Program (SRAP) team. Successful candidates will be responsible for primary data collection for multiple projects simultaneously including, but not limited to, outreach to data collection participants, the reception of incoming communication from collection participants, and the processing of collected data. Ideal candidates are comfortable speaking with a variety of people, able to handle repetitive tasks, and committed to data quality.

The work for this position will be accomplished primarily at the new HAI Call Center on the 3rd Floor of the WVU Health Sciences Center.

• Virtual data collection via phone or video conferencing.
• Managing phone system and responding to participant questions.
• Data entry and processing.
• Conduct outbound and inbound calls to administer surveys to participants.
• Follow a standardized script and survey protocol with accuracy.
• Record responses clearly and accurately in HAI data collection systems.
• Maintain a professional demeanor and courteous tone.
• Follow appropriate confidentiality protocols and adhere to privacy guidelines.
• Meet weekly call and completion quotas.
• Report technical issues or unusual responses to supervisors following appropriate HAI escalation guidelines.
• Participate in training sessions and quality assurance reviews.
• Adapt to changes in procedures and systems.
• Verify participant eligibility and obtain informed consent when required.
• Mail processing and sorting.
• Potential for in-person data collection.
• Perform additional related duties as assigned or as directed.
• Commit to a minimum of 16 hours per week with the potential for up to 37.5 hours per week.
• Flexible schedule dependent on project needs.

15

Approximately 7 months

37.5 Hours per week

• Bachelor’s degree in a relevant field
• A minimum of 0-6 months experience
• Any equivalent combination of related education and/or experience will be considered

All qualifications must be met by the time of employment.

• Ability to complete necessary WVU and compliance trainings as assigned.
• Ability to speak English clearly and concisely.
• Excellent active listening skills and attention to detail
• Ability to maintain confidentiality.
• Ability to multitask and shift priorities quickly, while maintaining attention to detail.
• Strong interpersonal skills with the ability to maintain a professional demeanor while interacting with customers over the telephone or video conferencing software.
• Proficient operating in a Windows computer environment, including Microsoft Office Suite (Word, Excel, Teams).
• Ability to learn and utilize HAI survey and project management software. Training will be provided.
• Ability to sit continuously for long periods in a tobacco free environment with minimal breaks.
• Ability to understand verbal and written instructions.
• Proficient in following standardized scripts and procedures.
• Reliable and punctual with a strong sense of responsibility.
• Ability to learn and to effectively apply the policies, procedures and guidelines affecting the position, HAI, and WVU.

West Virginia University