Deputy Project Manager

Overview

The Deputy Project Manager (DPjM) will be responsible for the day-to-day operations of the application help desk support, focusing on scheduling personnel, staffing levels, analyzing statistical data to optimize staffing and support desk systems, and for providing appropriate measurement criteria on a daily, weekly, monthly, quarterly and annual basis. The DPjM will ensure the day-to-day operations are aligned to meet the Coast Guard’s goals and targets.

The DPjM will be responsible for overseeing the proper operation of on-site resources including but not limited to the Automatic Call Distribution system and statistical data management collected in the PSSD database. The DPjM will be responsible for making continuous improvement recommendations to the Coast Guard on the operation of the product support service desk.

LOCATION: Kearneysville, West Virginia (contingent upon award of contract)

REQUIRED QUALIFICATIONS:

• Associates’ Degree (Business, IT or similar) or higher
• Minimum of 10 years call center management experience in lieu of degree
• Minimum of 5 years’ experience with Private Branch Exchange (PBX) systems, Automatic Call Distribution systems and other application help desk support technologies
• Shall have a background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE)
• Must be a US Citizen, be fluent in the English language, and must have a favorably adjudicated background investigation as defined by the Coast Guard

About Enlogica:

Enlogica Solutions is a Technology Services and Solutions Company focused on providing Commercial and Government customers with robust and cost-effective solutions to their problems. We are a responsive SBA 8(a) certified Small Disadvantaged Business (SDB) with strong capabilities, innovative ideas and firm dedication to solving customers’ challenges. We provide excellent employee opportunities for growth, recognition and advancement. Enlogica is an Equal Opportunity Employer.

Enlogica does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.