Epic Learning Coach- Ambulatory

Position Overview

Learning Coach on the EHR Support Analyst Team partners with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations. The role augments support by providing temporary, high-quality assistance across administrative and technical EHR functions, monitoring, managing, and resolving JIRA tickets and internal help requests to align support services with organizational workflows, priorities, and success metrics.

The Learning Coach provides expert support to healthcare clinics by evaluating workflows, offering strategic input to member leadership, and driving improvements aligned with OCHIN’s best practice standards. The role identifies operational gaps and recommends effective, sustainable solutions that optimize and maintain EHR systems for efficiency and performance.

• Collaborate with member leadership, including executive-level stakeholders, to assess workflows, identify optimization opportunities, and contribute to strategic decision-making and member engagement initiatives.
• Deliver interactive training sessions to large and small audiences through multiple modalities, including personalization labs, “what to do” sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives.
• Provide workflow coaching, optimization, and best practice recommendations to OCHIN members and internal staff. Serve as a change agent during high-impact situations, guiding members and internal stakeholders through operational transformations and change‑management strategies to promote sustainable improvements.
• Assist in the design, development, and enhancement of learning programs, training content, lesson plans, and training aids. Collect and analyze feedback and learning data across multiple modalities to inform and implement improvements in learning activities, workflow adoption, and overall training effectiveness.
• Collaborate with other OCHIN departments (e.g., HCCN, Clinical Informatics, Research) on special projects, grant initiatives, and workflow improvement efforts.
• Configure Epic system components, document system changes and enhancements, and share expertise by mentoring and coaching peers and new team members.
• Other duties as assigned.

• Minimum 5 years of experience in a similar or relevant role; 10 years of applicable experience desired.
• Epic Certification/Accreditation/Proficiency in Ambulatory.
• At least 2 years of experience delivering Epic training preferred.
• Demonstrated experience delivering training across multiple modalities, including in-person onsite consultations, one‑on‑one, group setting, virtually and by phone.
• Proven experience training Epic Ambulatory workflows to a diverse audience of end users with varying levels of technical proficiency.
• Strong understanding of health center clinical operations, particularly in an ambulatory care setting, preferred.
• Prior to moving forward to the team interview, all candidates are required to complete a 50‑60‑minute competency assessment. The assessment provides insights into how your strengths, preferences, and work style align with OCHIN’s nine core competencies. It is not about passing or failing—it’s about understanding fit and setting you up for success.

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home‑office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN’s business requirements for go‑live installations or training, which may require travel by air, vehicle, or train.

OCHIN is a 100% remote organization with no physical…