Salesforce Business Analyst; West Virginia

Salesforce Business Analyst

Title:

Salesforce Business Analyst

Must be able to travel onsite to Martinsburg, West Virginia.

• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution.
• Translate business needs into detailed user stories, workflows, and system requirements to support low‑code/no‑code development on Salesforce’s Government Cloud Platform.
• Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.
• Create comprehensive documentation, including process flows, requirements specifications, user guides, and gate‑review deliverables.
• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.
• Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.
• Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.
• Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements.
• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards.

• 3+ years as a Business Analyst with at least one Salesforce project.
• 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.
• 1+ years of experience delivering user training or creating technical documentation.
• Public Trust or Active Secret clearance.
• U.S. Citizenship required due to federal contract requirements.
• Must reside in the U.S., be authorized to work in the U.S., and have lived in the U.S. for at least three full years out of the last five.

• Understanding of DoD and federal government security standards and experience supporting ATO processes.
• Experience working with federal government clients, particularly DHS or DoD.
• Familiarity with Salesforce, including its general functionality and supported use cases.
• Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment.
• Prior experience delivering user training or creating technical documentation.
• Background in data migration projects.

• Highly effective analytical and problem‑solving capabilities.
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well‑organized written deliverables.
• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.
• Organized, detail‑oriented, and able to prioritize and multi‑task.

$60,940.00 – $ (West Virginia Client Office – WV88)

We are an equal opportunity employer. We will consider qualified applicants with arrest and conviction records.