Accounting Administrator

Location: Bedford Heights, OH, 44146

Join a Family-Owned Company with a Long History in Northeast Ohio

Smylie One Heating, Cooling & Plumbing is looking for a dependable, personable, and detail-oriented Accounting Administrator to join our team.

This is an important position within our company, as the person joining us will be stepping into a role held by a valued, long-time employee who is retiring. We are looking for someone who wants more than just their next job—we would like to find someone who can become a long-term member of our team.

As a family-owned company serving Northeast Ohio, we value our employees, our customers, and the relationships we've built over the years.

The Accounting Administrator will handle a combination of accounting, accounts receivable, customer service, and administrative responsibilities. Your day-to-day responsibilities will include:

• Managing accounts receivable and assisting with customer account questions
• Contacting customers regarding outstanding balances and past-due accounts
• Handling collections in a professional, courteous, and relationship-focused manner
• Researching and resolving customer billing questions and discrepancies
• Entering and maintaining accurate accounting information in Quick Books
• Preparing and organizing bank deposits
• Processing and reviewing customer payments
• Maintaining accurate customer account records
• Assisting with invoicing and other accounting-related responsibilities
• Working with our sales team on paperwork and administrative needs
• Helping ensure sales documentation and customer information are complete and accurate
• Communicating with customers, vendors, salespeople, technicians, and other members of our team
• Providing general administrative and accounting support as needed

We are looking for someone who is comfortable working with numbers but is equally comfortable working with people.

The right person will have:

• Previous experience with Quick Books
• Experience with accounts receivable, bookkeeping, accounting administration, or a similar role
• Strong organizational skills and attention to detail
• Good written and verbal communication skills
• A friendly and professional approach when speaking with customers
• The ability to discuss overdue balances and billing issues without damaging customer relationships
• Confidence researching discrepancies and following an issue through to resolution
• Comfort handling checks, payments, and preparing deposits
• Basic proficiency with computers, email, and Microsoft Office
• The ability to manage multiple responsibilities and prioritize work
• A willingness to help other departments when needed
• A dependable, team-oriented attitude

An important part of this position is accounts receivable, but we are not looking for a high-pressure collections personality
.

Many of our customers have been with Smylie One for years. We want someone who can comfortably pick up the phone, discuss an outstanding invoice or billing problem, listen to the customer, research the issue, and work toward a solution while maintaining a positive relationship.

Good judgment and good people skills are just as important to us as accounting experience.

The Smylie Family has been serving Northeast Ohio since 1955
. We are a family-owned HVAC and plumbing company with both residential and commercial customers.

We believe in treating our employees with respect and giving good people an opportunity to build a career with us. The longevity of the employee retiring from this position reflects the type of workplace we strive to provide.

• Full-time, year-round employment
• Monday–Friday office environment
• Competitive compensation
• Health benefits
• Paid time off
• Paid holidays
  
  Retirement benefits
• Training and support
• A stable, established company
• A friendly, family-company atmosphere

If you have accounting experience, enjoy working with people, and are looking for a stable position where you can become an important part of a growing family business, we'd like to hear from you.