Inside Sales Agent (Call Center

Overview

Inside Sales Agent (Full-Time Call Center)

The Bath Authority is a residential bathroom remodeling company and is a subsidiary of Great Day Improvements
, a collection of some of the best home improvement companies in the nation. We are seeking a Call Center Agent to join our inside sales and customer experience team
. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals
. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

• Competitive base pay +
  performance-based incentives
  .
• Comprehensive paid training to build product and sales expertise.
• Opportunities for career growth within the Great Day Improvements family of brands.
• A supportive, collaborative work culture that values customer experience and performance.

Schedule/Shift:

• Monday – Friday, 12 PM - 8 PM

Pay Rate - $17.00 per hour w/additional bonus potential

Location:

Bedford Heights, OH (On-site)

• Handle inbound and outbound customer calls
  , providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services
  , identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets
  , contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns
  , using effective problem‑solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts
  , including evenings and weekends, based on business needs.

• 1–2 years of call center or customer service experience
  , preferably in the home improvement or related industry
  .
• Basic to intermediate proficiency with CRM systems
• Strong verbal and written communication skills
  , with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance‑driven environment.
• Good organizational skills
  , with the ability to multi‑task and manage time effectively.
• Dependable and punctual
  , with a strong commitment to delivering an excellent customer experience.

GDI is an Equal Employment Opportunity Employer

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