Customer Service Specialist — Inbound Calls & Scheduling

Smylie One is growing and looking to add to our Customer Service Team.

Do you take pride in providing a Top-Notch Customer Experience? We would love to talk!

As a CSR at Smylie One, you will provide exceptional service to our customers via phone and email. The ideal candidate must be a self-motivated professional with excellent communication skills, both oral and written.

Duties may include but not limited to:

• Answering incoming phone calls
• Scheduling appointments
• Outbound calling to existing customers (No Cold Calling!)
• Assisting field technicians with items like part orders, scheduling projects, or payments
• Appointment confirmations
• Light administrative work during down time

We offer a highly competitive benefit package including but not limited to:

• Competitive pay commensurate with experience
• Medical, dental, and vision
• 401k
• Company paid short- and long-term disability
• Paid time off
• Paid holidays
• Life insurance.

Smylie One believes in supporting not only our employees at work, but also your personal goals. We are driven to have the best team!

Starting Range $15.00-$17.00 with some overtime

Full Time position Monday-Friday 7:30am-5:00pm

The position requires a well-organized individual with the ability to adapt to a fast paced, changing environment. Applicant must be reliable, flexible and maintain a positive attitude under pressure.

The Smylie Family has been servicing the Cuyahoga, Geauga, and Lake County markets since 1955. Come join the legacy we have created. Enjoy being in a relaxed environment where we firmly believe having fun at work translates into productivity and a better customer experience.#J-18808-Ljbffr