Customer Support Coordinator

Customer Support Coordinator

Full time, Permanent

Hybrid, Nova Scotia

Health Association Nova Scotia (HANS) is a not-for-profit, non-government, membership-based association with 60 years’ experience in providing exceptional human resource shared services, innovative technical services (formerly “clinical engineering services”) solutions, policy support and expertise our customers can count on. Serving multiple organizations across the province of Nova Scotia, we are officially recognized as one of Nova Scotia and Atlantic Canada’s Top Employers.
As an employer committed to employment equity, we encourage applications from applicants who self-identify from diverse communities and/or backgrounds.

We’re excited to announce a new opportunity for a Customer Support Coordinator team member as we continue to grow and expand our team.

Position Scope:

The Customer Support Coordinator plays a key role in supporting client-facing operations across the Group Purchasing (GPO) and Technical Services teams. This position is often the first point of contact for clients and members and helps set the tone for their experience.

This role is well suited to someone who enjoys working with people, feels confident picking up the phone or responding to an email, and likes helping move things forward. The Customer Support Coordinator ensures client requests are clearly understood, well organized, and connected to the right internal teams.

In addition to customer-facing coordination, the role supports the administrative teams by assisting with data entry, maintaining accurate records, and helping prepare routine reports. The position also helps move client-related tasks forward by coordinating follow-ups with clients and suppliers, ensuring outstanding items are completed and not lost along the way. This role is ideal for someone who enjoys keeping things organized, communication flowing, and both clients and internal teams on track.

Key Responsibilities:

• Be a welcoming and reliable first point of contact for client and member inquiries
• Receive, assess, and document incoming requests so they can be handled efficiently
• Help clarify client needs and ensure requests are complete before routing internally
• Follow up with clients to keep agreements, documentation, and next steps moving forward
• Assist with preparing routine reports, summaries, and tracking logs for internal teams
• Keep track of open items and help ensure requests don’t stall or get missed
• Coordinate internally to gather information, clarify questions, and close communication loops
• Assist administrative teams with document management and routine operational tasks
• Maintain clear and accurate records of client interactions and outcomes
• Provide internal teams with timely updates and helpful summaries
• Support both the GPO and Technical Services teams by helping manage client communication and expectations

  What we are looking for:

• Someone who enjoys interacting with clients and takes pride in providing a positive experience
• Clear, friendly, and professional written and verbal communication skills
• Strong organizational skills and a natural follow-through mindset
• Confident assessing requests and determining the appropriate next step
• Comfortable with data entry, maintaining accurate records, and supporting basic reporting needs
• Confidence managing both inbound questions and outbound follow-up
• Ability to juggle multiple requests without losing sight of the details
• Comfort working with tracking tools, shared documents, and routine administrative processes
• A collaborative team player who is comfortable working within established processes
• Experience in a customer service, administrative, or client support role is an asset
• Experience in a regulated, healthcare, or not-for-profit environment is an asset

  Qualifications:

• Administrative diploma or an equivalent combination of education and experience
• Proficiency with Microsoft Word and Microsoft Excel, including basic data tracking
• Experience using CRM, client tracking, or ticketing systems is an asset
• Ability to manage routine, high-volume inquiries with professionalism and accuracy
• Experience supporting online ordering platforms (such as Shopify) is an…