Enrolment and Intake Coordinator

Service Delivery Full Time Bedford, NS Hybrid Starting at $37,500 CAD per year

As Big Brothers Big Sisters of Greater Halifax approaches our 60th anniversary in 2027
, we’re looking ahead to the next chapter of our impact. For six decades, we’ve connected caring adult mentors with children and youth, creating life-changing relationships that help young people realize their full potential.

Today, we’re continuing to evolve to meet the changing needs of children, youth, families, and volunteers. We’re looking for someone who shares our belief that every young person deserves the opportunity to thrive and wants to play a meaningful role in creating those opportunities.

We’re seeking an enthusiastic, organized, and relationship-focused Enrolment & Intake Coordinator to join our Service Delivery team.

As the first point of contact for many of the volunteers, children, youth, and families we serve, you’ll help create a welcoming, supportive, and professional experience from the very first interaction. You’ll guide participants through the enrolment journey, help ensure they’re ready for successful mentoring relationships, and connect families with community supports when mentoring isn’t the right fit

If you’re passionate about people, enjoy building relationships, and believe in the power of mentorship, we’d love to hear from you.

As a member of our Service Delivery team, you will:

• Facilitate engaging Big Information & Orientation Sessions for prospective volunteers.
• Guide volunteers through the enrolment, screening, and onboarding process.
• Conduct interviews and assessments with volunteers, children, youth, and families.
• Manage participant waitlists through proactive communication, engagement, and follow-up.
• Collaborate with our Service Delivery Administration Coordinator to ensure participant documentation, screening requirements, and records are complete and up to date.
• Help children and families access the supports they need by providing warm referrals to community resources when appropriate.
• Maintain accurate participant records and contribute to continuous quality improvement.
• Support participant activities, volunteer engagement opportunities, and agency events.

You enjoy connecting with people and helping them feel welcomed, informed, and supported. You’re comfortable facilitating group presentations, conducting thoughtful one-on-one conversations, and managing