Office Manager

Ace Handyman Services (AHS) is a high quality, handyman services company that provides superior quality work. With extensive industry knowledge, rigorous quality standards and investment in technology, AHS is one of the fastest growing franchises in the US.

The Office Manager role is one of the key components to the success of the operation. The right candidate must be a driven professional that is well‑rounded on Customer Service, Personnel, Operations, Sales and Marketing.

• The Office Manager is the primary person to answer the phone, strictly following the call‑answering scripts.
• Checks email daily and responds as required.
• Acts as the CSR/Scheduler booking work orders and maintaining the schedule.
• Adjusts the schedule as needed to accommodate job extensions and changes.
• Handles customer service issues as they arise.
• Writes thank you notes as a follow‑up to each work order.
• Keeps a log and proactively addresses warranty calls.

• Manages Craftsman/Apprentice time‑off requests and Web Scheduler accommodations.
• Dispatches work orders at the end of each day.
• Prepares payroll.
• Places Craftsman/Apprentice ads for employment.
• Conducts phone interviews with potential employees and participates in face‑to‑face interviews.
• Conducts new hire orientation.
• Maintains employee records.

• Solves operational problems as they happen.
• Receives and checks in all work invoices.
• Exports invoices to Quick Books and applies payments.
• Posts all receipts to Quick Books.
• Reconciles the company credit accounts monthly.
• A/P – Keeps track, bills & schedules payments or prints checks for Owner to sign.
• A/R – Prepares invoices, follow‑up letters and works to recover past‑due invoices.
• Credit card reconciliation.
• Filing.
• Monitors & orders office supplies & marketing supplies as needed.
• Prepares daily bank deposits.
• Enters marketing expense data into Web Scheduler monthly.
• Assists with monthly staff meetings.

• Face‑to‑face networking (8‑10 hours per week).
• Daily social media updates.
• Maintain Yodle/Centermark Dashboard.
• Provides marketing and sales support.

We are looking for professionals who are highly organized and detail‑oriented, with a strong administrative background and multi‑tasking skills. Excellent verbal and written communication and interpersonal skills are essential, as is the ability to interact effectively with both customers and our craftsmen. A strong solution‑focused attitude and quickness on your feet are also required.

• High school diploma or GED
• 3–5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Great multitasking and prioritization skills
• Exceptional communication skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• Quick Books Online or other accounting knowledge, a plus
• Customer‑facing experience, a plus