Equipment Service Specialist

Equipment Service Specialist

Work Your Magic with us! Start your next chapter and join Millipore Sigma.

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.

That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

At Millipore Sigma, in the role of Equipment Service Specialist, you will be responsible for a wide variety of tasks in support of the operation of the North America Repair Center. This position is based in the Bedford MA Repair Center and is not eligible for remote work.

This position will include both administrative and hands-on tasks. You can expect to be working at a desk and on your feet at various tasks. Over the course of the day, you will be opening boxes, moving carts, organizing storage of instruments and components, entering data into our database, responding to phone and e-mail requests, and working with our technicians and customers.

This role will give you the opportunity to learn new skills on a regular basis.

• Receive incoming customer materials that are sent to the Repair Center for service
• Respond to requests from internal and external customers regarding:
  Tools and demonstration equipment to be shipped to them, Documents from the Repair Center database, Status on in-process service
• Assist in processing orders for new instruments using the existing Oracle, SAP and SFDC/Service Max applications
• Use the existing software in place for management of calibration tools used in house and in the field (Cloud-based  CRM)
• Receive supplies from our warehouse and external business partners
• Manage supply cabinets as needed in the Repair Center, including service parts and office supplies, maintaining minimum quantities, placing orders, and following up to ensure the material needed by the RC is always available
• General Admin Duties in support of the team

As your comfort in the role grows, additional tasks may be added depending on time and skills available, to include:

• Calibration of specific tools and instruments
• Creating reports in Salesforce to better manage our workload
• Help design and generate PowerPoint slides for presentations, and for promoting achievements of the Repair Center
• Administrative Support of the Quality delegate that works with the Repair Center as needed

Physical Attributes:

• Moving and/or lifting up to 30 lbs.
• Standing, bending, stooping, climbing stairs, sitting, and kneeling
• Utilizing hand-eye coordination, manual dexterity
• Processing requests requiring movement of shipping cases and boxes, bending and lifting

Who You Are:

Minimum Qualifications:

• High School Diploma or GED
• 3+ years of work experience in Logistics, Distribution and/or in a Service organization support role
• 3+ years of experience in Microsoft Office (Word, Excel, PowerPoint) applications

Preferred Qualifications:

• Experience working in a Life Sciences environment
• Track record of learning new skills and systems, flexibility, and the ability to prioritize daily and weekly activities
• Excellent communication skills; both verbal and written
• Excellent organizational and time management skills; detail oriented
• Familiarity with ISO
  9001:2015 requirements
• The ability to handle a fast-paced environment, where priorities may change and problems to solve may appear at the ring of a phone
• Good computer skills and comfort working in cloud-based applications such as Salesforce/Service Max CRM programs and Trackwise/Falcon Quality programs. Knowledge of SAP and/or Oracle based ERP or similar Inventory Management Systems.

Pay Range for this position: $32.00 - $49.00/hour

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as…