Administrative Assistant II, Student Support Services

Locations:
Bedford, MA

Posted:
Sep 24, 2026

Closes:
Oct 15, 2026 - 11:59 PM EDT

Type:
Full-time

Position ID: 205147

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Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities.

The College provides a broad range of services that are essential to attract, reward, and retain talented faculty and staff. The MCC community promotes a work environment where our employees feel supported and empowered to best serve our student population. We are proud to offer our classes on both the Bedford and Lowell campuses, as well as a robust online course offering.

MCC is committed to transforming lives as we educate, challenge, and support all students as evident in our strategic plan .

Reports to: Assistant Dean of Student Support Services

Date: September 24, 2026

General

Summary:

The Administrative Assistant II provides comprehensive administrative, operational, and customer service support for Student Support Services, including Student Access and Support Services (SASS), the Wellness Resource Center (WRC), RISE Scholars, and TRIO Programs. This position serves as a primary point of contact for students, faculty, staff, and external partners. This role coordinates office operations; assisting students in accessing accommodations, wellness resources, testing services, and support programs;

maintains confidential records; supporting departmental communications and events; and providing administrative, budgetary, and logistical support to ensure the effective delivery of student support services.

Duties and Responsibilities:

• Provides reception, administrative, and general office support for Student Support Services, including creating a welcoming environment; answering phones; greeting visitors and individuals with scheduled appointments; assisting with scheduling; providing information about departmental processes; supporting departmental operations; prioritizing mail and messages; and coordinating the dissemination of materials and information.
• Assists with and provides support for scheduling systems, work orders, Banner information systems, email, voicemail, printers, copiers, and other database and document-processing systems.
• Maintains associated email inboxes and voicemail boxes, including Student Access, Student support, Wellness, Accommodated Testing, and Student Support Services.
• Manages SharePoint, One Drive, and shared drive sites, files, permissions, and related departmental records.
• Coordinates the updating and maintenance of departmental literature, forms, and website editor for Student Support Service areas.
• Facilitates departmental events by reserving rooms, arranging auxiliary equipment and supplies, and completing online requests as required.
• Assists with start-of-semester activities, orientation programs, Commencement, Ask Me booths, and other programs administered through Student Affairs.
• Participates in scheduled department meetings. Attends division and college-wide meetings as scheduled or reviews available information, if unable to attend.

• Explains departmental procedures, maintains confidentiality, and directs individuals to appropriate departments as needed.
• Interacts with and maintains contact with students; faculty, staff, and administrators; medical providers; school district contacts; and representatives from relevant agencies (e.g., Massachusetts Commission for the Blind and the Massachusetts Commission…