Strategic Account Manager, Client Success - Eastern

Job Overview

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. We are seeking a Strategic Account Manager, Client Success to join our team. The territory that this role will support covers the New England Region of the United States.

Candidates that reside in the Eastern Time zone are preferred.

• Support a diverse portfolio of key accounts, nurturing and managing growth, profitability, retention and satisfaction.
• Build and maintain lasting professional relationships with Labcorp | Invitae’s clients.
• Partner with Sales in proactive key account management.
• Support the account renewal process and test utilization by driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention.
• Support onboarding key accounts and lead generation.
• Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies.
• Drive account strategy, planning and execution by developing strategic account plans that lay out metrics, client goals and the client journey ensuring success in collaboration with the Team Lead and cross‑functional teams, as needed.
• Create and present quarterly business reviews to client executives that identify key trends and tell a compelling data‑driven story.
• Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches.
• Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs, PGs, projections, upsells and meeting renewals/revenue targets.
• Work collaboratively with cross‑functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering to develop planning and solutions based on specific challenges involved.
• May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans.

• High school or equivalent.
• 2 or more years of experience in account management or client services role with healthcare providers (i.e., physicians, genetic counselors, NPs, etc.).

• Bachelor’s degree or comparable higher education.
• Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences or biotech.
• A minimum of 10‑20% travel to conferences, client meetings, benefit fairs, trainings, etc.
• Prior experience in client implementation.
• Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue.
• Ability to prioritize and manage multiple tasks with ability to escape and share learnings with leadership and team members.
• Experience running reports and analyzing data to support customer needs.
• Analytical and problem‑solving skills to influence and obtain buy‑in on recommendations.

• Proficiency using Salesforce, Power Point, Microsoft.
• Excellent written and verbal presentation skills.
• Presentation skills and business acumen with the ability to lead discussions.
• Engaging interpersonal skills with ability to develop relationships with a broad range of stakeholders.

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Pay Range: $75,000 - $90,000.

Labcorp is proud to be an Equal Opportunity

Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or…