Senior Specialist; Manager), Order Management Systems and Processes

Senior Specialist (Manager), Order Management Systems and Processes

Job Category: Customer Service

Requisition Number: SENIO
003942

• Posted :
  September 23, 2026
• Full-Time

Showing 1 location

Bedford - Hybrid
Bedford, MA, USA

Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcomes. Headquartered in Massachusetts with offices in New Jersey, Canada, Germany, Sweden, Switzerland and United Kingdom, Lantheus has been providing radiopharmaceutical solutions for nearly 70 years.

Today, we’re expanding our portfolio and pipeline across oncology, neurology and cardiology. Through recent acquisitions, along with strategic partnerships across the life sciences ecosystem, we are accelerating our efforts to advance precision medicine and improve patient outcomes around the world.

At Lantheus we are purpose-driven, and every employee plays a vital role in our success. We’re dedicated to cultivating a high-growth, forward-thinking culture where innovation thrives and diverse perspectives drive meaningful progress.

Join us and be part of a company where your contributions make a real impact, because we know someone’s health is in our hands.
Summary of role

The Senior Specialist, Order Management Systems helps lead, support and improve optimizing ordering platforms, enhancing customer and user experience, and improving process efficiency.

The position combines operational support, business process analysis, and system administration responsibilities. The successful candidate will work closely with business stakeholders, IT teams, and external vendors to support OTC (order-to-cash) systems, implement enhancements, resolve issues, and drive continuous improvement initiatives.

Reporting to the Director of Commercial Order Management Systems, this role partners cross-functionally to deliver process improvements, support and implement system enhancements, and maintain operational stability across OTC workflows.

The role requires a data-driven, problem-solving mindset with the ability to manage timelines, drive project execution, and influence cross-functional stakeholders.

This position is based in Bedford, MA and requires a presence on-site (two/three) days per week, and open to applicants authorized to work for any employer within the United States.

Responsibilities

• Support day-to-day order-to-cash system processes, functionality and platform administrative responsibilities.
• Process Improvement – Identify and implement process enhancements to increase efficiency, reduce errors, and improve customer and provider experience.
• Use data analysis and process mapping to identify root causes and prioritize improvement opportunities.
• System & Platform Support – Partner with 3 rd party software vendor and internal technical teams to support OTC systems, integrations, and enhancements. Ensure stability, data integrity, and responsiveness to business needs.
• Issue Resolution & Escalation Management – Lead resolution of complex order issues, collaborating across teams to identify root causes and implement corrective actions.
• Cross-Functional Collaboration – Work closely with Finance, Supply Chain, Commercial, and IT teams to ensure alignment across order processing, billing, and revenue recognition activities.
• Launch & Change Support – Support new product launches, system updates, and process changes to ensure readiness and smooth execution.
• User training (and documentation to support), onboarding/offboarding and change management.
• Team - Foster accountability and continuous improvement.

Basic Qualifications

• 5-7+ years of experience in Ordering systems administration & management or…