Digital Experience Lead

At MITRE, your passion fuels work that impacts our nation and improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity.

Our people tackle the toughest technical challenges, supported by competitive benefits, meaningful career development, and a culture of innovation, collaboration, and technical excellence. Choose MITRE for a career with purpose — and help shape the future.

The Communications and External Affairs (CXA) organization helps MITRE communicate with clarity, consistency, and impact across the audiences that matter most to our mission. The organization leads mission and enterprise communications, external affairs, executive communications, public affairs, stakeholder engagement, events, digital channels, and reputation management in support of MITRE’s public-interest mission.

The Digital Experience Lead is a strategic, hands-on individual contributor who strengthens how people experience MITRE across a defined portfolio of public-facing, internal, and external digital properties. The role combines digital experience strategy, strong visual and interface-design judgment, UX fundamentals, AI fluency, and day-to-day ownership of assigned web and digital channels.

The ideal candidate draws on data, user insight, design systems, generative AI, and sound product and design judgment to create more useful, consistent, and effective experiences while improving the speed and quality of digital delivery. Working with content, design, technology, research, and communications colleagues, the Lead translates audience and stakeholder needs into accessible, well-maintained digital properties; identifies practical opportunities for AI-enabled improvement;

and helps establish reusable, human-centered ways of working.

• Maintain the roadmap and backlog for assigned websites, internal web experiences, and external platforms.
• Partner with enterprise technology teams to deliver a new workforce communications platform.
• Turn stakeholder and user needs into clear requirements, user stories, acceptance criteria, and delivery plans.
• Improve user journeys, navigation, search, page layouts, reusable components, and content findability.
• Use generative AI and AI-enabled tools to improve research, prototyping, content development, analysis, testing, documentation, and routine work. Test outputs for accuracy, accessibility, brand, and quality; apply human review.
• Use AI-enabled tools to rapidly prototype, produce, and optimize distinctive web experiences while meeting brand and quality standards.
• Apply design-system principles to AI-enabled experiences, workflows, and reusable components so they are consistent, accessible, on-brand, and useful.
• Design, build, test, and improve reusable AI skills and workflows that enhance digital operations. Evaluate them for usability, accuracy, usefulness, and operational value, using feedback and human review to refine them.
• Work with designers, writers, developers, accessibility specialists, and business partners to plan, test, launch, and improve digital experiences.
• Provide clear feedback on design concepts and completed work, with attention to usability, visual hierarchy, accessibility, consistency, and brand alignment.
• Coordinate with outside…