Customer Service Coordinator; Bilingual

Back Customer Service Coordinator (Bilingual)

Bilingual Customer Service Coordinator (Spanish/English)

Location: Bedford, MA (Hybrid Schedule)
Schedule: Monday-Wednesday onsite, Thursday-Friday remote
Hours: Flexible start time between 7:30 AM and 8:30 AM, with an end time between 4:00 PM and 5:00 PM

Compensation: $28-$32/hour, depending on experience

We are seeking a detail-oriented and customer-focused Bilingual Customer Service Coordinator to support international customer operations for a growing global organization. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage communications with international distributors and internal stakeholders.

The position plays a critical role in ensuring the accurate processing of customer orders and maintaining high service standards for essential healthcare-related products.

• Process customer orders accurately and efficiently
• Manage communications with international distributors via email and occasional virtual meetings
• Issue credit and debit requests in accordance with company policies
• Investigate and resolve order discrepancies by creating and tracking system tickets
• Collaborate with internal departments including Finance, Planning, Warehouse, Import/Export, Operations, and Quality teams
• Maintain accurate documentation and records of customer interactions and transactions
• Support continuous process improvements and operational efficiency initiatives

• Bilingual in Spanish and English (written and verbal) – required
• Associate's degree required;
  Bachelor's degree preferred
• 2+ years of experience in customer service, operations, finance, order management, or a related field
• Experience working with SAP or similar ERP systems
• Strong Microsoft Excel skills, including data analysis and reporting functions
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities and work effectively under pressure
• Strong communication and problem-solving abilities

• Bachelor's degree in Business Administration, Finance, Supply Chain, or a related field
• Experience with international customer support or distributor management
• Import/export, pricing, finance, or logistics experience
  
  Experience working in a regulated or highly structured environment

• A proactive and dependable team player
• Strong customer service mindset
• Ability to build relationships across multiple departments and cultures
• High level of accuracy and accountability
• Comfortable navigating changing priorities and deadlines