Operations Manager; Front of House in Bedford

Job Description Job Description

NH Doughnut Co. is a specialty doughnut company focused on providing high-quality, handcrafted doughnuts and beverages to the local community. The company emphasizes friendly service, a welcoming atmosphere, and consistent product quality. Team members work closely together in a fast-paced environment to deliver a memorable experience to every guest. NH Doughnut Co. values reliability, collaboration, and a positive attitude in all staff members.

The Operations Manager (Front of House) is responsible for delivering an exceptional guest experience while leading all customer-facing operations at both locations. This position oversees staffing, training, scheduling, customer communication, catering and wedding orders, community outreach, and daily front-end execution. The position reports to ownership.

• 40 Hours Per Week

• Ensure every guest receives outstanding customer service.
• Resolve customer concerns professionally.
• Maintain a welcoming, clean, and organized front of house.

• Recruit, train, coach, and develop front-end employees.
• Conduct ongoing coaching and performance evaluations.
• Create a positive, accountable culture.

• Create and maintain weekly front-end schedules.
• Manage shift coverage.
• Fill front-of-house call-outs when necessary.

• Manage all custom donut orders.
• Coordinate catering requests.
• Communicate with customers regarding order details.
• Ensure accurate fulfillment.

• Manage all wedding consultations.
• Coordinate wedding orders.
• Schedule deliveries and pickups.
• Maintain communication from inquiry through completion.

• Process donation requests.
• Coordinate community partnerships.
• Attend Chamber of Commerce meetings.
• Represent the business at networking and community events.

• Monitor front-end efficiency.
• Improve customer flow.
• Ensure merchandising and displays are maintained.
• Assist with promotional events.

• Maintain customer records for custom orders.
• Coordinate with the Operations Manager (Back of House) regarding production needs.
• Complete additional duties assigned by ownership.