Quality Manager

The Quality Manager position, based in Bedford, MA, will be responsible for:

• Supporting quality engineering requirements for new product development activities
• ISO certification and ongoing maintenance of the Quality Management System
• Driving a culture of quality using continuous improvement methodologies (Lean Six Sigma)
• Function as primary liaison for various customers in order to resolve quality issues, ensure appropriate flow down of quality requirements, communication, and ensure customer satisfaction

• Implement and maintain a quality management system (QMS) via ISO 9001 certification.
• Provide quality coaching to staff, peers, associates and management team, enhancing skills in efficient execution of procedures to drive improved customer satisfaction.
• Timely problem identification & resolution of production line work stoppages to support customer on time deliveries.
• Manage teams in areas of quality management/operational excellence diversified manufacturing environment.
• Represent Quality Engineering on new product development teams and smoothly transition new designs into production.
• Support Business Unit financial objectives through management of the Cost of Non-Conformances (Scrap/Warranty).
• Communicate with customers on quality issues. Form positive/productive customer relationships based on data and continual improvement.
• Coordinate customer evaluations for reported product failures or other complaints and assist in corrective action.
• Coordinate internal quality audits and report status of QMS compliance to management.
• Participate on cross‑functional teams to implement Operational Excellence Initiatives (6 Sigma, Continuous Flow Manufacturing, 5S, Kaizen, etc.).
• Provide status of internal and external corrective actions, ensure responses are adequate to prevent recurrence of nonconformance and report progress to management.

• The ideal candidate will be a strong problem‑solver who is ready for the next level in his/her career and has a desire and aptitude to grow into a senior‑level managerial role.
• Proven team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem‑solving skills, manufacturing process controls, solid organization skills, and the demonstrated ability to be self‑directed and effectively relate to all levels of an organization.
• Ability to work well under pressure, multi‑task and meet deadlines.
• The right person will be ambitious and flexible who wants to learn and grow professionally.
• Strong computer skills are a must, to include:
  Word, Excel, PowerPoint, Microsoft Project.
• This is a hands‑on position that takes someone who can roll up their sleeves and solve critical issues in a timely manner while balancing long‑term improvement initiatives.

• B.S. degree in Mechanical, Industrial, Manufacturing, or Quality Engineering
• Minimum 5 years’ experience as a Senior Quality Engineer or Quality Manager in a manufacturing environment required; experience in electronic instrumentation/lab equipment is a plus.
• ISO Internal Auditing is a plus.
• Six Sigma and Lean Manufacturing experience are a plus.

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