Client Care Coordinator

Integrated Behavioral Care (IBC) is a mental health practice that serves clients north of Boston and in southern New Hampshire. We are a local group, committed to the communities we serve. IBC strongly believes that the strength of our organization lies in our clinicians and staff. We value our team members and are deeply invested in their growth and professional development.

We pride ourselves on maintaining a clinically and culturally diverse work environment with a family-like atmosphere. IBC is committed to strengthening individuals, families, and communities by providing compassionate care and evidence-based psychological services.

Position Overview

We are seeking a Clinical Care Coordinator to join our dedicated operations team. The ideal candidate is organized, detail-oriented, and empathetic - someone who enjoys helping clients navigate their behavioral health care journey. This role serves as the first point of contact for clients, supporting the scheduling, registration, and coordination processes that ensure each client receives timely and exceptional care.

Key Responsibilities

• Serve as the first point of contact for clients by managing reception phone calls, emails, and in-office inquiries.
• Manage and respond to incoming correspondence via email inbox and fax line.
• Tracking and coordinating clinical tasks with providers.
• Scheduling and rescheduling follow up visits.
• Assist with refill requests and prior authorizations.
• Insurance benefit and eligibility verification
• Support client transitions into IBC or between IBC providers.
• Ensure client paperwork, consents, and demographic information are accurate and up to date.
• Assist clients with online registration and client portal access.
• Process client credit card payments and manage card-on-file agreements securely.
• Communicate client's financial responsibilities.
• Enter and maintain accurate client insurance information.
• Manage medical records requests in compliance with HIPAA standards.
• Day-to-day office support in our Bedford location.
• Assist with periodic projects and administrative duties assigned by the Director of Operations.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficiency with electronic health record (EHR) systems and Microsoft Office preferred.
• Experience in a behavioral health, medical office, or related healthcare setting is highly desirable.
• Ability to work independently and as part of a collaborative administrative team.
• Professional, friendly, and empathetic demeanor with a commitment to client-centered service.

• Schedule:
  
  Approximately 38-40 hours per week
• Paid Time Off: 3 weeks per year + 7 paid holidays (PTO prorated for part-time status)
• Benefits:
  Eligibility for medical, dental, vision, elective insurances, and 401(k) participation based on employment status