Service Desk Manager; USAF Cloud One

Description

Leidoswas awarded

U.S. Air Force Cloud One Architecture and Common Shared Services contractandiscurrentlyseeking aService Desk Manager supporting

AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experiencehelpmodernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

This position will beon-site at Hanscomb AFB in Bedford, MA.

• Manage service desk based on industry leading standards
• Lead a group of 5-15 Help Desk
• Prioritize and resolve IT concerns and escalat...
• Participate ininitiativesto reduce the number of human service desk interactions needed over time
• Provide support across multiple channels(e.g.,phone, chat, self-service portals)
• Participate in initiatives toprovideself-service capabilities to the maximum extent possible for customers
• Manage 24/7/365 Service Desk for C1 services and support operations
• Support testing/validation as needed
• Document processes/lessons learned andmaintainservice desk records
• Provide health and status monitoring
• Document and communicate outage information to co-workers and customers

• Partner with business stakeholders to understand requirements and translate them into technical solutions
• Present recommendations to executive leadership
• Mentor,guideand supervise teams for related activities
• Lead reviews and provide guidance on complex technical decisions
• Prepare detailed technical documentation to support development and operational processes
• Collaborate with team members and provide mentorship to junior staff, fostering a learning environment
• Act as the Service Desk manager to assess employee performance, hire new employees, and ensure compliance with corporate training requirements

• Bachelor'sand five (5) years or more of experience;
  
  Master'sand three (3) years or more of experience.
  
  Additional experience may be accepted in lieu of degree.
• 2+ years ofpreviousexperience supervising teams and/or projects
• Interim Secret clearancerequiredto start;
  Ability to obtain Secret clearancerequiredtomaintainemployment
• US citizenship required
• Certifications:
  
  CompTIA Security+ or equivalent (IAT-2)

• Experience with USAF Cloud One or Platform 1
• Experience with Knowledge Management
• Cloud certifications in AWS, Azure, Google, or Oracle clouds

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting: January 23, 2026

For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: $82,550.00 - $

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the  automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via Whats App, Telegram, etc.

If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at

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