Service Desk Manager; USAF Cloud Security Clearance

Position: Service Desk Manager (USAF Cloud One) with Security Clearance
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- Description Leidos   was awarded   U.S. Air Force Cloud One Architecture and Common Shared Services contract   and   is   currently   seeking a   Service Desk Manager   supporting   AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experience   help   modernize a leading , global-scale   multi-cloud environment   in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

Location:

This position will be   on-site at   ​ Hanscomb AFB in Bedford, MA ​ .
Primary   Responsibilities   Could Include:

* Manage service desk based on industry leading standards   
* Lead a group of 5-15 Help Desk   
* Prioritize and resolve IT concerns and escalate as needed   
* Participate in   initiatives   to reduce   the number of human service desk interactions needed over time    
* Provide support across multiple channels   (e.g.,   phone, chat, self-service portals )   
* Participate in initiatives to   provide   self-service capabilities to the maximum extent possible for customers    
* Manage 24/7/365 Service Desk for C1 services and support operations   
* Support testing/validation as needed   
* Document processes/lessons learned and   maintain   service desk records   
* Provide health and status monitoring    
* Document and communicate outage information to co-workers and customers     Technical Leadership   
* Partner with business stakeholders to understand requirements and translate them into technical solutions    
* Present r ecommendations   to executive leadership    
* Mentor,   guide   and supervise teams for related activities    
* Lead reviews and provide guidance on complex technical decisions    
* Prepare detailed technical documentation to support development and operational processes   
* Collaborate with team members and provide mentorship to junior staff, fostering a learning environment    
* Act as the Service Desk manager to assess employee performance, hire new employees, and ensure compliance with corporate training requirements
Minimum   Qualifications   
* Bachelor's   and five (5) years or more of experience;
Master's   and three (3) years or more of experience.
Additional   experience may be accepted in lieu of degree.

* 2+ years of   previous   experience supervising teams and/or projects   
* Interim Secret clearance   required   to start;
Ability to obtain Secret clearance   required   to   maintain   employment     
* US citizenship   required   

* Certifications:

CompTIA Security+ or equivalent (IAT-2)     

Preferred Qualifications   
* Experience with USAF Cloud One or Platform 1   
* Experience with   Knowledg e   Management   
* Cloud certifications   in AWS, Azure, Google, or Oracle clouds   If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:
January 23, 2026 For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:
Pay Range $82,550.00 - $ The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit  . Pay and Benefits…