Senior Salesforce Developer, Service Cloud

Introduction

We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands‑on exposure to Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI‑powered chatbot used for customer troubleshooting.

$88,000.00 - $

• Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
• Deliver enhancements across the full development lifecycle
• Work closely with business teams to translate requirements into scalable solutions
• Follow Salesforce best practices for development, testing, and documentation
• Build and maintain API integrations using Apex and REST services
• Enhance the existing Agentforce chatbot to support transactional workflows
• Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
• Configure prompts, intents, actions, and fallback logic
• Use Salesforce Data Cloud to support personalization and AI grounding
• Support identity resolution and data mapping as needed
• Support testing, UAT, deployments, and production releases
• Follow Dev Ops and Git‑based deployment practices

• 5+ years of Salesforce development experience
• Strong experience with:
• Apex, Lightning Web Components, Flows, REST APIs, and integrations
• Salesforce Service Cloud
• Salesforce Agentforce
• Salesforce Order Management (OMS) and Salesforce Service Cloud
• Salesforce Data Cloud
• Git and Salesforce deployments
• Problem‑solving and collaboration skills
• Salesforce certifications (Platform Developer I/II)
• AI, chatbots, or conversational automation
• Global or multilingual Salesforce implementations
• Customer service, warranty, or technical support systems
• LI‑Hybrid

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.