IT Systems Specialist

About the Position

Werfen - Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States

Country:
United States

Shift: 1st

Werfen is a growing, family‑owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors.

Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Position Summary:

Responsible for technical user support and security in the company’s local area networks. Maintains hardware and software on the company’s network servers and user workstations. Monitors and controls data communications equipment and software.

Key Accountabilities

Essential Functions:

• Controls security in the local area network including creation of passwords and allocation of access rights for users to data files and applications.
• Controls access rights to the company’s electronic mail system.
• Installs, configures and monitors file and application servers on the local area network. Performs hardware and software installation and maintenance.
• Installs and tests hardware and software for workstations, printers, and other peripheral devices in employee work areas. Diagnoses causes of failures and performs corrective or preventive maintenance. When necessary coordinates service calls to outside vendors, reporting problems and assisting with the repairs.
• Operates and monitors data communications hardware and software, including routers, modems, and communications servers.
• Assists employees in operation of personal computers, printers and other peripheral equipment.
• Keeps an up to date hardware and software inventory, and performs other administrative tasks required by IT standard procedures.
• Ensure compliance with the security policies established for the acquisition, design, development, operation, administration and maintenance of production systems, operating systems, control of networks and communication systems, databases and related technological resources of Werfen.

To be determined based on department needs, to include interactions such as:

• Coordinates with IT Systems Senior Manager or IT Systems Manager on project priorities and to establish the design for the different infrastructure projects.
• Regularly meets with systems users to clarify user requirements, provide support and problem resolution.
• Regularly meets with development team members to clarify user requirements, provide support and problem resolution.
• Others as determined by department needs.

• The ideal candidate for this position will exhibit the following skills and capabilities:
  • Ability to troubleshoot hardware/software malfunctions and perform repairs is required.

Minimum Knowledge & Experience Required for the Position:

Education:

• A Bachelor’s Degree in a related technical subject, or two years of experience in a similar position are required.

Additional Skills/Knowledge:

• Working knowledge of computer hardware and operating systems, servers, computer networks, and peripheral equipment.
• Language:
  Fluency in English required.

International Mobility:

• Required:
  
  No

Travel Requirements:

• Approximately 5% of time

The annual base salary range for this role is currently $70K to $90K. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact N for assistance.