Senior Specialist; Manager), Order Management Systems and Processes

Senior Specialist (Manager), Order Management Systems and Processes

Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcomes. Headquartered in Massachusetts with offices in New Jersey, Canada, Germany, Sweden, Switzerland and United Kingdom, Lantheus has been providing radiopharmaceutical solutions for nearly 70 years.

Today, we're expanding our portfolio and pipeline across oncology, neurology and cardiology. Through recent acquisitions, along with strategic partnerships across the life sciences ecosystem, we are accelerating our efforts to advance precision medicine and improve patient outcomes around the world.

At Lantheus we are purpose-driven, and every employee plays a vital role in our success. We're dedicated to cultivating a high-growth, forward-thinking culture where innovation thrives and diverse perspectives drive meaningful progress.

Join us and be part of a company where your contributions make a real impact, because we know someone's health is in our hands.

The Senior Specialist (Manager), Order Management Systems leads the execution and continuous improvement of the order-to-cash (OTC) process and supporting platforms. This role is focused on order application platforms and business process efficiently from creation through billing — supporting patient access, improving user interface & customer experience, and protecting revenue integrity.

This role combines operational execution with system ownership, requiring strong analytical capability, SAP experience, and the ability to translate business needs into system-driven solutions.

Reporting to the Director of Commercial Order Management Systems, this role partners cross-functionally to deliver process improvements, support and implement system enhancements, and maintain operational stability across OTC workflows.

The role requires a data-driven, problem-solving mindset with the ability to manage timelines, drive project execution, and influence cross-functional stakeholders.

This position' is open to applicants authorized to work for any employer within the United States.

• OTC Process Execution – Drive day-to-day performance of order-to-cash systems operations and functionality
• Leverage defined KPIs (cycle time, error rates, order accuracy) to actively manage and improve performance
• Process Improvement – Identify and implement process enhancements to increase efficiency, reduce errors, and improve customer and provider experience.
• Use data analysis and process mapping to identify root causes and prioritize improvement opportunities
• System & Platform Support – Partner with 3rd party software vendor and internal technical teams to support OTC systems, integrations, and enhancements. Ensure stability, data integrity, and responsiveness to business needs.
• Support SAP S/4
  
  HANA OTC processes and contribute to system enhancements, integrations (APIs/EDI), and workflow optimization
• Governance & Compliance – Maintain SOPs, SLAs, and controls to ensure consistent execution and regulatory compliance (GDP, SOX, and applicable requirements).
• Issue Resolution & Escalation Management – Lead resolution of complex order issues, collaborating across teams to identify root causes and implement corrective actions.
• Customer Experience Focus – Incorporate feedback from customers and internal stakeholders to improve workflows and user platform reliability.
• Cross-Functional Collaboration – Work closely with Finance, Supply Chain, Commercial, and IT teams to ensure alignment across order processing, billing, and revenue recognition activities.
• Reporting & Insights – Track and communicate operational performance, risks, and improvement opportunities to leadership.
• Launch & Change Support – Support new product launches, system updates, and process changes to ensure readiness and smooth execution.
• Team - Foster accountability and continuous improvement.

• 5-7+ years of experience in order management, OTC operations, or related systems.
• Strong understanding of order-to-cash processes,…