Clinical Applications Manager; CAM Hemostasis, Northeast

Overview

Position Summary:

Responsible for ensuring total customer satisfaction within the Werfen installed base. Responsible for achieving installed base management and incremental sales goals for Werfen products within assigned geographic area. Direct management responsibility for Clinical Applications Consultants (CAC) who perform installations, validations/verifications and training on Werfen analyzers. Manages on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance.

Conducts activities as directed by Management.

Key Accountabilities

Business & Strategic Impact

• Own the clinical performance, retention, and growth of the installed base within the assigned geography.

• Act as a strategic partner to Sales and Marketing, aligning clinical execution with commercial objectives.

• Translate business goals into clear field priorities that drive customer value, adoption, and revenue expansion.

• Identify trends, risks, and opportunities within the territory and proactively inform and influence strategy.

People Leadership & Talent Development

• Lead, develop, and inspire a team of Clinical Applications Consultants and Specialists.

• Build a high performance culture focused on accountability, ownership, and continuous improvement.

• Coach team members on consultative, value-driven customer engagement—not just technical execution.

• Serve as a talent multiplier by developing future leaders through structured coaching and real-time feedback.

Coaching & Execution Excellence

• Expand the team mindset to include “clinical consultation and influence”, along with “task execution”

• Conduct regular field coaching, ride-alongs, and development conversations tied to measurable outcomes.

• Ensure new hires and existing team members achieve and maintain strong clinical competency and confidence.

• Set clear expectations, track impact, and course-correct quickly when performance or engagement gaps appear.

Customer & Stakeholder Leadership

• Act as the senior clinical escalation point for key accounts and complex situations.

• Build trusted, long-term relationships with customers, positioning the company as a partner rather than a vendor.

• Ensure consistent, high-quality clinical education and support that aligns with regulatory and quality standards.

Operational & Financial Stewardship

• Manage territory resources and expenses responsibly to maximize return on investment.

• Provide insights, forecasts, and performance updates to leadership with clear narrative and data.

• Ensure compliance with all regulatory, quality, and internal policies and standards.

Budget Managed (if applicable)

• T&E budget

Internal Networking/Key Relationships

• All Commercial Operations, Customer Service

Skills & Capabilities:

• Strong Leadership
• Effective Communication Skills
• Project Management
• Strong Customer Focus
• Functional Technical Skills
• Analytics
• Presentation Skills
• Problem Solving
• Multi-Tasking
• Self-Development
• Technical Learning & Training

Min Knowledge & Experience Required for the Position:

• Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.
• Minimum of 5 years related experience (clinical preferred).
• Proven technical proficiency and knowledge.
• Strong planning and organizational skills. Project management skills/experience desirable.
• Ability to communicate effectively at varying levels of the organization.
• Demonstrated proficiency in written and verbal communication.
• Demonstrated problem solving skills.
• Collaboration, capable of executing in a team environment.
• Strong computer skills (Word, Excel and PowerPoint)

International Mobility

Required:

No

Travel Requirements:

• 75% of time

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact N for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.