Clinical Applications Manager; CAM Hemostasis, Northeast

Clinical Applications Manager (CAM) Hemostasis, Northeast

Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States

Country

United States

Shift

1st

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors.

Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Position Summary:

Responsible for ensuring total customer satisfaction within the Werfen installed base. Responsible for achieving installed base management and incremental sales goals for Werfen products within assigned geographic area. Direct management responsibility for Clinical Applications Consultants (CAC) who perform installations, validations/verifications and training on Werfen analyzers. Manages on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance.

Conducts activities as directed by Management.

Key Accountabilities

Business & Strategic Impact

• Own the clinical performance, retention, and growth of the installed base within the assigned geography.
• Act as a strategic partnerto
  
  Sales and Marketing, aligning clinical execution with commercial objectives.
• Translate business goals into clear field priorities that drive customer value, adoption, and revenue expansion.
• Identify trends, risks, and opportunities within the territory and proactively inform and influence strategy.
• Lead, develop, and inspire a team of Clinical Applications Consultants and Specialists.
• Build ahighperformanceculture focused on accountability, ownership, and continuous improvement.
• Coach team members on consultative,valuedrivencustomer engagement—not just technical execution.
• Serve as a talent multiplier by developing future leaders through structured coaching andrealtimefeedback.

Coaching & Execution Excellence

• Expandthe team mindsetto include "clinical consultation and influence", along with "task execution"
• Conduct regular field coaching,ridealongs, and development conversations tied to measurable outcomes.
• Ensure new hires and existing team members achieve andmaintainstrong clinical competency and confidence.
• Set clear expectations, track impact, andcoursecorrectquickly when performance or engagement gaps appear.
• Act as the senior clinical escalation point for key accounts and complex situations.
• Build trusted,longtermrelationships with customers, positioning the company as a partner rather than a vendor.
• Ensure consistent,highqualityclinical education and support that aligns with regulatory and quality standards.
• Manage territory resources and expenses responsibly to maximize return on investment.
• Provide insights, forecasts, and performance updates to leadership with clear narrative and data.
• Ensure compliance with all regulatory, quality, and internal policies and standards.

Budget Managed (if applicable)

Internal Networking/Key Relationships

• All Commercial Operations, Customer Service

Skills & Capabilities:

• Effective Communication Skills
• Project Management
• Strong Customer Focus
• Functional Technical Skills
• Analytics
• Presentation Skills
• Problem Solving
• Multi-Tasking
• Self-Development
• Technical Learning & Training

Min Knowledge & Experience Required for the Position:

• Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.
• Minimum of 5 years related experience (clinical…