PTOC Security Operation Center Operator

At MITRE, your passion fuels work that impacts our nation and improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity.

Our people tackle the toughest technical challenges, supported by competitive benefits, meaningful career development, and a culture of innovation, collaboration, and technical excellence. Choose MITRE for a career with purpose — and help shape the future.

The MITRE Corporation is seeking a highly qualified candidate for a position as a Part Time On-Call (PTOC) Security Operations Center (SOC) Operator on our campus in Bedford, Massachusetts.

A SOC Operator is responsible for the safety and security of personnel, assets, facilities, and information. The SOC Operator is a critical contributor to our physical security operations team in the event of a crisis that would threaten safe and secure business operations. This could include, but is not limited to natural disasters, workplace violence, facility emergencies, fire, issues of serious injury or illness and other threats that pose a risk to safety and security of personnel, facilities, and business operations.

SOC Operators perform many tasks throughout their shifts which include answering telephone calls, monitoring electronic access control systems, intrusion detection systems, video surveillance (CCTV) systems, fire alarm systems, emergency telephone communications and other systems critical to the facility operation.

This is a Part Time On-Call (PTOC) position, and we’re looking for a candidate that has great work schedule flexibility with the availability to work as needed on weekday shifts, weekends, and holidays. We have a 24/7/365 operation, shift hours are: , ,  hours. This position also allows for the opportunity for a PTOC employee to become a full-time employee as openings become available.

The Security Operations Center is a core security function. The optimal candidate must understand that scheduling flexibility is key and must be able to work as requested. The ability to arrive on time for your scheduled shift is critical.

• Monitors, tests, and responds to intrusion and other alarm systems at multiple locations.
• Uses closed circuit TV (CCTV) video surveillance systems to confirm the status of security systems and confirm authorization of individuals requesting access to any secure area.
• Assists shift supervisors in the deployment of security personnel and security personnel activities.
• Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person.
• Monitors and operate computer systems effectively.
• Documents and investigate security events and incidents.
• Dispatches security staff as appropriate and issues equipment.
• Build, improve and maintain effective communication and relationships with co-workers, staff subcontractors, vendors, and guests.
• Remain flexible to an ever-changing environment and adapt well to different situations.
• Report safety concerns, security breaches and unusual activity both verbally and in writing.
• Handle security incidents or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT’s.
• Fully participate in training and certification programs to enhance your ability and advance your career.
• Be…