Line & Ramp Lead

Location

Bedford, MA, US, 01730. Flexible Work Arrangement:
Onsite. Job Category:
Fixed Base Operations (FBO).

Career Level:

Technicians / Crew.

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

As a Line & Ramp Lead you are responsible for supporting daily shift operations, meeting customer service expectations, and ensuring base requirements are fulfilled in accordance with Jet Aviation policies and procedures. This role provides shift leadership and supports the training and development of the Line Services team while also actively performing line service duties as part of the team. The Line & Ramp Lead is expected to lead by example, delivering safe, efficient, and high-quality service while helping maintain operational standards and supporting the overall success of the base.

• Working knowledge of general aviation and corporate aircraft refueling and towing procedures.
• Strong written and verbal communication skills in English.
• High school diploma or GED required.
• Two to four years of relevant experience required, including at least two years as a Line Service Technician and/or in a training role; equivalent education and experience may be considered.
• Must be at least 18 years old and maintain a clean driving record.
• Ability to work flexible hours, perform in varying weather conditions, and meet physical job requirements.
• Must be able to obtain NATA Line Service certification, an MVOP within 30–60 days of hire, and an Airport  within 30 days of hire.
• Self-motivated, results-oriented, and able to work independently with limited supervision.
• Capable of assuming leadership responsibilities in the supervisor’s absence.
• Professional, customer-focused, and committed to delivering an excellent experience for both customers and colleagues.
• Dedicated to quality, excellence, and representing Jet Aviation professionally.
• Demonstrates commitment to Jet Aviation’s core values of Trust, Honesty, Alignment, and Transparency.

• Support daily oversight of shift operations, including reviewing team timecards, assisting with schedule coordination, and monitoring overtime usage.
• Serve as the primary point of contact for shift communications and help implement management directives, operational priorities, and required team training.
• Lead day-to-day flight line operations in accordance with established Line and Ramp Services procedures, including aircraft fueling, towing, hangar stacking, ramp parking, service equipment handling, and general facilities upkeep.
• Promote and enforce compliance with all safety policies and procedures, providing direction to team members and supporting operational leadership in the Senior Manager’s absence.
• Marshal aircraft during arrivals and departures using standard hand signals and safe operating practices.
• Assist with aircraft and hangar cleaning activities as required to support operational readiness and service standards.
• Represent Jet Aviation professionally and consistently, both internally and externally, in alignment with company values and expectations.

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

• We formally operate 24 hours daily, 7 days weekly.
• The 1st shift (morning 6 am - 2 pm) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.
• Training…