Receptionist​/Office Assistant

The Receptionist / Office Assistant serves as the first point of contact for visitors, clients, and staff, ensuring a welcoming and professional environment. This role supports the smooth operation of the office by managing front desk responsibilities, handling administrative tasks, and providing general support to various departments.

The Receptionist/Office Assistant will follow established Bedford Nursing and Rehab Center protocols and perform duties including, but not limited to:

• Greet visitors, residents’ families, and healthcare professionals in a warm, professional manner.
• Answer and direct phone calls, take accurate messages, and maintain effective communication across departments.
• Perform clerical duties including typing, filing, scheduling, and preparing forms.
• Maintain organized manual and electronic filing systems.
• Operate standard office equipment such as copiers, scanners, and computers.
• Manage calendars and schedule appointments for staff and residents.
• Sort and distribute incoming mail; process outgoing mail.
• Handle pickup and delivery of medical records throughout the facility.
• Upload and print medical records for resident appointments in compliance with HIPAA.
• Verify expense reports, reconcile financial records, and review purchase orders for discrepancies.
• Assist with reconciling monthly statements and transactions.
• Other duties as assigned.

• Strong interpersonal and communication skills.
• Ability to maintain confidentiality of sensitive information.
• Proficiency in basic computer applications and office equipment.
• Professional appearance and demeanor.
• Ability to work independently and manage multiple priorities.
• Patience, tact, and a positive attitude when working with residents, families, and staff.

• High school diploma or equivalent required.
• Clerical experience preferred.
• HIM and/or accounting/bookkeeping experience preferred.
• CPR and first aid certification preferred.

• Ability to stand, sit, bend, stoop, kneel, and move intermittently throughout the workday.
• May be subject to falls, odors, and exposure to infectious diseases or hazardous materials.
• Ability to assist in evacuation of residents during emergencies.
• Tolerance for long-term care environment (odors, noise, emotional situations).
• May be subject to hostile or emotional interactions.