Client Service Leader - Water

Responsibilities

• As a Technical Leader/Sr. PM, you’ll be a key member of our New England Water team and will plan, direct, and monitor all aspects of projects with increasing technical complexity from the concept stage through detailed design, construction services, and commissioning.
• Lead multidisciplinary design teams to complete tasks within established schedules and budgets while helping to advance our business development strategies.
• Support clients through the entire project life cycle—from studies, planning, design, compliance and permitting, construction, to start‑up.
• Use your technical expertise to lead design efforts on projects and mentor early‑career professionals.

• Develop and execute high‑impact client engagement strategies and comprehensive pursuit plans focused on securing new water and wastewater business throughout the New England region.
• Align and integrate local business development activities with Jacobs’ overarching global strategies and technology initiatives, ensuring a consistent, high‑value proposition.
• Manage regional business development budgets and investment costs to maximize ROI and strategic market penetration.
• Serve as a highly visible executive advocate for Jacobs by actively participating in professional industry organizations (e.g., NEWEA, AWWA) and influential community forums.
• Lead and mentor multidisciplinary project teams—from technical staff to subconsultants—to deliver superior technical solutions and meet client and contractual requirements.
• Drive and manage all phases of complex proposal efforts, including developing winning technical approaches and leading high‑stakes client presentations.
• Be accountable for the overall financial performance and profitability of projects within your assigned client portfolio.
• Proactively use Jacobs’ enterprise‑wide sales and delivery tools to ensure repeatable, best‑in‑class project execution and client experience.
• Negotiate and resolve critical commercial and technical issues with clients, teaming partners, and external stakeholders to de‑risk projects and secure successful outcomes.
• Contribute technical expertise and strategic insight to individual projects, meeting agreed‑upon billable utilization targets to maintain technical currency.
• Foster routine coordination and knowledge sharing with other regional Client Relationship Leaders and internal business units to facilitate resource sharing and meet broader business objectives.

• Bachelor’s Degree in Civil or Environmental Engineering.
• Professional Engineer (P.E.) License (ME, NH, CT, RI, MA preferred).
• 15+ years of progressive, related experience within the water/wastewater sector.
• Extensive experience developing strong client relationships to market and deliver engineering design solutions that meet New England municipal water/wastewater client needs.
• Senior‑level project management expertise on the design of complex water/wastewater treatment and/or conveyance projects for municipalities in New England.
• Strong technical background, including extensive knowledge of all project phases (conceptual design, pre‑design, detailed design, and construction administration).
• Strong understanding of current federal, state, and local water and wastewater regulations, design guidelines, and permit requirements to support project success.
• Demonstrated experience in leading and managing successful project teams and complex client relationships.
• Flexibility and willingness for domestic travel, the frequency of which will align with client needs and business development requirements.

• Client‑facing working relationship with MWRA and BWSC.
• 15+ years of experience winning and managing municipal water/wastewater projects in the New England market.
• Advanced degree (M.S.) in Engineering.
• Exceptional interpersonal and business acumen, negotiation skills, and strategic listening abilities necessary to build trust and solve complex client issues.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full‑time salaried/exempt employees, seven paid holidays, and caregiver leave.

Certain roles may be eligible for merit increases, discretionary bonuses, and stock.

The base salary range for this position is $ to $. Individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.