Enterprise Agreement Consumption Analyst

Summary

Summary The Enterprise Agreement (EA) Consumption Analyst serves as the subject matter expert for Cisco Enterprise Agreement consumption, install base management, and lifecycle reporting. This role is responsible for maintaining alignment between customer environments and Cisco records, monitoring changes that may impact entitlement consumption, compliance, and financial obligations, and providing proactive insights to customers and internal account teams. The analyst leverages customer asset, consumption, and contract data to identify changes within the environment that may impact Enterprise Agreement utilization, True Forward (TF) obligations, Exceptional Growth True Forward (EGTF) exposure, and overall contract performance.

Working closely with Sales, Licensing Specialists, Renewal Specialists, Service Delivery teams, and Cisco stakeholders, the analyst provides actionable reporting and recommendations that support informed customer decision-making and effective contract management. As a trusted advisor on EA data and asset management, the role helps customers understand how infrastructure modifications, hardware refreshes, software deployments, and MACD activities impact their Cisco Enterprise Agreement and associated financial obligations.

• Serves as the primary asset management advisor for customers with Cisco Enterprise Agreements.
• Conducts regular customer reviews to validate asset inventories, usage trends, and alignment with agreement entitlements.
• Maintains accurate, up-to-date asset records across customer environments and Cisco systems.
• Partners with both Logicalis and Cisco teams to ensure asset data integrity and proper alignment to the EA construct.
• Identifies discrepancies between deployed assets and contracted entitlements; drive resolution.
• Provides proactive guidance on how customer growth and infrastructure changes impact EA consumption.
• Educates customers on Enterprise Growth True Forward (EGTF) mechanics and financial implications.
• Model and communicate scenario-based impacts of new hardware purchases and timing considerations.
• Assists customers with forecasting future EA needs based on growth patterns and planned investments.
• Acts as a liaison between customers, Cisco, Sales, Licensing Specialists, and customers.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

This job has no supervisory responsibilities.

• Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.
• Education:
  
  Bachelor’s degree in communications, Computer Science, or Business or a related field.
• Experience / Technical Requirements 4 years of relevant industry experience; including the following:
  • Proven customer management skills with large and complex accounts.
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives.
  • Value messaging and management, sales skills and experience, driving strategic change/improvements for customer.
  • Process development, consulting or technical services experience.
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce and ITSM software such as Service Now.
  • Escalation and issue management and managing customer expectations.
  • Proficient use of all Microsoft Office applications.
• Certifications None.
• Other
  
  Skills and Abilities
  • Strong understanding of Cisco Enterprise Agreements and EGTF mechanics.
  • Experience in IT asset management (ITAM), licensing, or managed services.
  • Ability to translate complex licensing concepts into clear business guidance.
  • Strong financial acumen and forecasting capability.
  • Excellent communication and customer engagement skills.
  • Analytical mindset;…