Regional Underwriting Supervisor

Bedford, New Hampshire Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a

Hybrid Work Schedule
Bedford, New Hampshire Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Regional Underwriting Supervisor for our Commercial Lines Underwriting team located in Bedford, New Hampshire. The Regional Underwriting Supervisor will become part of a key dedicated underwriting management team focused on leadership and mentoring of underwriting colleagues. This position interacts extensively with internal colleagues, company management and outside Agent personnel.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First’s Best Places to Work in Western New York ), a Fast Track company ), and a Top Private Company ). Merchants was also granted the Ward’s 50® designation as a top-performing property-casualty insurance company for four consecutive years ) and has been granted the Ivans Spark Award for innovation ).

In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America’s Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list. Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 2 full days per week in the office, with the option to work the remaining days at home or in the office.

This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

• Oversee the day-to-day workflow of small commercial new and renewal business. Monitor workloads to ensure timely quoting, renewal processing, and policy issuance consistent with service standards and regional capacity. Assist the Regional Underwriting Manager (RUM) in implementing workflow improvements, procedural updates, and operational efficiencies. Ensure team adherence to established processes and consistent application of underwriting standards.
• Small New Business Production. Support achievement of regional production and profitability goals through disciplined risk selection and proactive management of small new business submissions with an assigned underwriting territory.
• Underwriting Execution & Quality Control. Monitor underwriting decisions to ensure alignment with corporate guidelines, pricing discipline, documentation standards, and authority levels. Conduct regular file reviews to maintain accuracy, completeness, and regulatory compliance.
• Authority Oversight & Referral Review. Review and provide guidance in support of RUM on accounts exceeding individual underwriter authority. Escalate as appropriate and collaborate with the Regional Underwriting Manager on complex underwriting decisions.
• Staff Supervision & Coaching. Provide hands-on coaching focused on underwriting judgment, file documentation, and service standards. Reinforce accountability and performance expectations.

• Qualified candidates will have a 4 year degree or equivalent work related experience.
• 5–7 years commercial underwriting experience.
• Previous supervisory or management experience desired.
• Property and Casualty insurance related coursework is desired i.e. CPCU.
• Previous Agency relationships within the local insurance industry – NH is highly desirable.
• Strong technical underwriting skills in small commercial lines.
• The Ability to manage and prioritize high-volume workflow.
• Microsoft Office knowledge as well as the ability to work with internal company systems (WINS, Image Right etc.).
• Strong communication and organizational skills.

Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $100,000 - $140,000 based on leveling and geography, along with an equity component and a comprehensive…