Service Coordinator

Service Coordinator / Technical Customer Support

Bedford, OH (On-Site)
$20-$25/hour
Full-Time | Contract-to-Hire

Do you enjoy troubleshooting and helping customers solve technical issues?

A growing security technology company is seeking Service Coordinators to support customers experiencing alarm and security system issues. This role is ideal for someone with customer service, technical support, dispatch, call center, cable/internet, telecommunications, or security industry experience.
You'll be the first point of contact for customers, helping diagnose problems, walk users through solutions, and coordinate technician visits when issues require on-site support.

Responsibilities

• Answer inbound customer calls and emails regarding security and alarm systems
• Troubleshoot issues with alarm panels, sensors, batteries, keypads, and other security equipment
• Guide customers through step-by-step troubleshooting procedures
• Resolve issues remotely whenever possible
• Schedule and coordinate field technicians for service calls
• Maintain and update service tickets and customer records
• Communicate with technicians and internal departments to ensure timely resolutions
• Deliver exceptional customer service while handling multiple priorities

Required Qualifications

• 1+ year of customer service, technical support, dispatching, or call center experience
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Experience working with Microsoft Office and other computer applications
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail

Preferred Qualifications

• Experience supporting alarm, security, low-voltage, telecommunications, cable, or internet services
• Previous dispatching or service coordination experience
• Experience working from troubleshooting guides and procedures
• Familiarity with platforms such as , Honeywell, DMP, or similar technologies

Ideal Candidate

• Enjoys troubleshooting technical problems
• Can remain calm and professional under pressure
• Has a customer-first mindset
• Likes solving issues and finding solutions
• Works well in a team-oriented environment

What's in It for You?

• Opportunity to join a rapidly growing organization
• Strong career growth and advancement opportunities
• Collaborative team environment
• Comprehensive benefits upon eligibility
• Long-term contract-to-hire opportunity

Keywords: Technical Support, Customer Service Representative, Service Coordinator, Dispatcher, Help Desk, Security Systems, Alarm Systems, Telecommunications, Low Voltage, Troubleshooting, Call Center, Customer Support.
Job Type & Location
This is a Contract to Hire position based out of Bedford, OH.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bedford,OH.
Final date to receive applications
This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business…