Claims Research Specialist - State National

Responsibilities

• Obtain, research, and compile information on claims filed for settlement.
• Ensure files are accurate and complete before sending to the claims adjuster.
• Act as the point of contact for borrowers, clients, and vendors regarding filed claims.
• Answer and respond to telephone inquiries from clients and borrowers.
• Request status updates from vendors (e.g., appraisers, skip‑trackers).
• Obtain missing information on files by contacting appropriate parties via phone, fax, or email.
• Ensure files have the required information and documentation before proceeding to the adjuster.
• Assist borrowers, providers, and clients with problems or questions regarding their claims or policies.
• Document files with pertinent information.

• Ensure compliance with state laws, policies, and company procedures.
• Perform other duties as assigned or required.

• Basic Microsoft Office skills (Word, Excel, Outlook, Internet Explorer).
• Typing speed of at least 45 words per minute.
• Strong attention to detail.
• Ability to multi‑task.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills.
• Knowledge of claims processing.
• Knowledge of collateral protection insurance (helpful).
• Insurtrak knowledge (helpful).

• High School Diploma or equivalent.
• Previous experience working in a claims environment.
• 1–3 years of general office experience.

US work authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, affectional or sexual orientation, gender expression or identity, genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available;

medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence;

public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or non‑use of lawful products off employer premises during non‑work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e‑mail to the