Claims Technician - State National

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Join a global community of optimists and problem-solvers who push each other to go further and help others reach their potential.

• Set up claim files by obtaining information via phone, fax or email from clients or borrowers
• Assign an appraiser in the system for each claim received
• Receive appraisal information for claims filed
• Handle re‑titling for total loss, theft, and skip claims
• Keep track of total loss and skip recovery inventory on Excel spreadsheets
• Keep total loss procedures current based on state mandates
• Prepare departmental invoices for payment and obtain approval from manager for payment
• Provide clerical support to the department
• Good customer service skills

• Microsoft Excel
• Document scanning and upload tools
• Email and internal communication platforms
• Invoice and payment tracking systems

• 1+ year of clerical or administrative experience
• Proficiency in Microsoft Excel (tracking and reporting)
• Strong attention to detail and organizational skills
• Effective communication with internal and external partners

• Claims processing or auto title experience
• Knowledge of total loss and skip claim terminology
• Ability to manage multiple tasks efficiently

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available;

medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence;

public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.