Donor Notification Clerical Assistant; Onsite

Donor Notification Clerical Assistant (Onsite)

Donor Notification
- Bedford, TX 76021

Position Type:
Full Time

Job Shift: Varies According to Need Education Level: High School Diploma / GED Equivalent Category:
Admin
- Clerical

The schedule for this position is Monday through Friday 11:00 AM to 7:30 PM.

Principal Accountability

The Clerical Assistant (CA) provides entry-level administrative and customer service support to the Donor Notification Department. This position works within established procedures and responds to routine inquiries, processes program enrollment and donor notification materials, maintains departmental records, and supports communication with donors, Carter Blood Care (CBC) employees, consignees, and Medical Services physicians. The CA assists with ensuring that information and documentation are handled in a timely, accurate and confidential manner and refers questions requiring additional review or interpretation to the appropriate departmental team member.

The CA exemplifies and champions CBC Core Values and Code of Conduct and adheres to CBC policies and applicable Standard Operating Procedures (SOPs). To support ongoing development and organizational goals, the CA is required to attend meetings and training sessions, as assigned. This position exercises discretion, maintains an exceptionally high level of confidentiality, uses sound judgment when handling sensitive issues and complies with HIPAA requirements.

This position may require working varied shifts, extended hours, weekends, and/or overtime to support operational needs. Regular, full-time attendance is required during normal working hours.

• High School Diploma or GED equivalent
• Minimum of 1 year of healthcare, blood center, professional services or retail customer service/support experience
• Blood center or medical/healthcare setting experience, preferred
• Data entry experience, preferred
• Strong attention to detail and organizational, typing and data entry skills
• Ability to work independently, exercise sound judgment, and contribute effectively to a team environment
• Effective verbal, written, interpersonal, and telephone communication skills
• Ability to provide professional customer service in sensitive or stressful situations
• Ability to follow procedures, prioritize work, and meet deadlines
• Computer knowledge and MS Office skills;
  Ability to learn CBC-specific systems

Carter Blood Care is an EEO/Affirmative Action employer. Carter Blood Care provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter Blood Care complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Carter Blood Care is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.