Member Experience Director; Bedford-Stuyvesant YMCA

Salary:

$66,300 - $72,000 Annually

The Bedford-Stuyvesant YMCA is seeking a Membership Experience Director who will provide supervision and leadership to the Membership department. The director will achieve membership unit and revenue targets by personally following up with prospects, giving tours, and selling memberships according to the Y’s systems. They will also be responsible for budget development and implementation, retention, member satisfaction, local branch marketing, external outreach, relationship building, creating systems for quality assurance, strategic planning, and staff development.

The director will manage an efficient internal and external membership operation with support from the Membership Coordinator, if applicable.

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more. Benefit eligibility is determined by an individual’s employment status (full-time or part-time), tenure, and/or the number of hours scheduled to work.

Please complete our online application and submit your résumé a thoughtful cover letter that explains your interest in the role and our organization.

• Bachelor’s Degree in business administration or related, with a focus in sales and marketing or equivalent work experience required.
• Three (3) - five (5) years in a member/customer service supervisory/management position.
• Must be at least 21 years of age.
• Knowledge of sales, new member acquisition, prospecting, and conversions.
• Knowledge of digital marketing and analytics.
• Personal commitment to service and hospitality.
• Excellent interpersonal skills.
• Excellent written and oral communication skills.
• Computer literate. Working Knowledge of Microsoft Office, SEM/SEO, and social media outreach.
• Ability to work in a fast-paced environment.
• Must be willing to work at special events and some weekends.