Consumer Insights Analyst

Role Summary

Unleashed Brands is on a mission to help kids learn, play, and grow —and understanding parents, families and customers is critical to that mission. We’re looking for a detail‑oriented, inquisitive Consumer Insights Analyst to support and help scale our growing insights program. In this role, you’ll work across a portfolio of beloved youth enrichment brands, digging into NPS and CSAT data, surfacing trends, and helping translate customer feedback into business action.

• Support NPS & CSAT Programs:
  Assist with the development, distribution, and analysis of customer surveys. Ensure we’re capturing clear, actionable feedback across the customer journey and identifying opportunities to improve customer satisfaction and loyalty.
• Uncover Trends & Insights:
  Analyze quantitative and qualitative customer feedback to identify patterns, pain points, emerging trends and opportunities. Translate large volumes of customer data into meaningful business insights and recommendations that drive action.
• Deliver Clear, Insightful Reporting:
  Build and maintain recurring reports, dashboards and presentations that help stakeholders quickly understand what customers are saying, why it matters and what actions should be considered. Communicate findings in a concise, visual and executive‑friendly format.
• Leverage AI to Accelerate Insights:
  Utilize AI‑powered tools and technologies to analyze survey responses, identify themes, summarize findings and uncover trends more efficiently. Continuously explore new AI applications that improve the speed, quality and scalability of customer insights.
• Monitor Consumer & Industry Trends:
  Track evolving parent, family and youth enrichment trends, competitive activity and broader consumer behavior shifts to identify emerging opportunities and risks across the platform.
• Collaborate Across Brands:
  Partner with marketing, operations, and product teams to embed insights into decisions and optimize experiences across all customer touchpoints.
• Contribute to a Scalable Insights Function:
  Help build the foundation for a more robust Voice of the Customer program—processes, tools, and best practices included.

• A foundation in analytics, marketing, research, or related disciplines
• Experience working with customer data, surveys, or feedback tools
• Ability to summarize findings in a clear, visual, and actionable way (Excel, PowerPoint, etc.)
• A proactive mindset, strong attention to detail, and natural curiosity about what makes customers tick
• Familiarity with platform

• Paid bi‑weekly
• Company Paid Holidays
• Flexible Paid Time Off
• Paid Parental Leave
• Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
• Competitive 401(k) Program with employer matching contributions
• Daily dress code of "business casual"
• A positive work environment
• And much, much more

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know‑how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be.

Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100 new units annually over the next 5 years. For more information, please visit  Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.

Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

Unleashed Brands is proud to be an equal‑opportunity employer.