Franchisee Onboarding Manager

Position Overview

The Franchisee Onboarding Manager is a critical role within the Unleashed Brands family, serving as the primary guide for new franchisees during the pivotal transition from signing a franchise agreement to their official Grand Opening. You will be the "project pilot," ensuring that every system, training requirement, and equipment installation is executed with precision and speed. Your mission is to manage the complexity of a multi‑brand environment, ensuring that each assigned location stays on track, on schedule, and fully prepared to deliver an exceptional brand experience from day one.

Project Management & Tracking

• Maintain and monitor comprehensive project plans and schedules for multiple assigned locations simultaneously for all brands in the Unleashed Brands enterprise.
• Utilize project management systems to track real‑time progress, ensuring all milestones are met according to the brand’s specific timeline. Determine changes to timelines or workflows as needed to maintain momentum.
• Proactively identify potential bottlenecks or delays and implement corrective actions to keep the project on track.
• Document task progression to each location to provide internal stakeholders with clear visibility on onboarding status.
• Performs other duties as assigned.

Systems & Compliance

• Ensure all operational systems (POS, HR/Payroll, brand specific back‑office software, etc.) are configured and deployed at the appropriate stages of the build‑out.
• Verify that all training requirements for franchise owners and their management teams are completed, tracked, and documented.
• Confirm that all brand standards and compliance hurdles are cleared prior to the location opening.

FF&E Coordination

• Coordinate the purchase and installation of Furniture, Fixtures, and Equipment (FF&E) for each location.
• Liaise with approved vendors to ensure orders are placed accurately and deliveries are timed to coincide with construction and opening milestones.

Franchisee & Stakeholder Engagement

• Conduct regularly scheduled touchpoints and status meetings with franchisees to provide updates, gather information, and offer guidance.
• Act as the primary point of contact for internal and external onboarding inquiries, maintaining a high level of professional communication and support.
• Ensure franchisees feel empowered and informed throughout the pre‑opening process.

Risk Management & Problem Solving

• Continually assess project risks and issues; develop and implement creative solutions where applicable to mitigate delays.
• Act as a self‑starter with the ability to work independently to drive results while remaining a collaborative team player who can integrate seamlessly into broader corporate initiatives.

• Project Mastery:
  Proven experience managing complex, multi‑layered projects with strict deadlines.
• System Savvy:
  Proficiency with project management software (e.g., , Asana, Smart Sheet) and the ability to learn brand‑specific operational systems quickly.
• Communication:
  Exceptional verbal and written communication skills, with the ability to manage expectations and provide firm yet supportive follow‑ups.
• Detail Oriented:
  An eagle eye for detail, particularly regarding contract requirements, equipment lists, and training certifications.
• Adaptability:
  Ability to pivot between different brands within the Unleashed Brands portfolio, understanding the unique nuances of each.

• Prolonged periods of sitting and working at a computer.
• Frequent use of hands and fingers for typing, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasional standing, walking, bending, reaching, and lifting or carrying items up to 15–20 pounds.
• Ability to operate standard office equipment, including computers, phones, printers, and copiers.
• Occasional movement throughout the office to attend meetings and interact with employees and management.
• May require the ability to travel between office locations or attend off‑site meetings, as applicable.

• Paid bi‑weekly
• Company Paid Holidays
• Flexible Paid Time Off
• Paid Parental Leave
• Multiple health care insurance plans…