Receptionist,Healthcare Job Bedford area,Texas USA,Healthcare

Overview

The Front Desk Receptionist serves as the first point of contact for patients and visitors and is responsible for creating a welcoming, professional, and patient‑centered environment. Receptionist greets patients upon arrival, assists with check‑in, verifies demographic and insurance information, and supports completion of required paperwork while delivering excellent customer service. This role promotes a favorable image of the Center to patients, visitors, physicians, and staff through accuracy, professionalism, and courteous communication.

Hours Monday-Friday 05:30 am to 2:00 pm.

Qualifications

High school diploma or equivalent required
One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC)
Experience in Endoscopy/Multi‑specialty/ASC or other healthcare setting
Previous receptionist, front desk, or customer service experience preferred (healthcare experience a plus)
Strong communication and interpersonal skills
Ability to multitask, prioritize, and work efficiently in a fast‑paced environment
Basic computer skills and comfort with electronic systems
Professional appearance and demeanor
Strong ethical and moral character references
Basic computer skills (experience with Nextgen/Provation MD is a plus)

Duties and Responsibilities

Philosophy

Supports the center’s ideology, mission, goals, and objectives
Performs in accordance with the center’s policies and procedures
Follows the center’s standards for ethical business conduct
Conducts self as a positive role model and team member
Recognizes patients’ rights and responsibilities and supports them in performance of job duties
Participate in center committees, meetings, in‑services, and activities

Communication

Strong, exceptional communication abilities with strong focus on patient satisfaction
Ability to handle difficult situations with professionalism, patience and diplomacy
Communication skills to de‑escalate interactions effectively
Communicates effectively and professionally with patients, visitors, physicians, and coworkers
Interact with others in a positive, respectful, and considerate manner

Receptionist duties

Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
Receives and distributes all mail and special deliveries
Greets patients and provides necessary paperwork for completion
Notifies appropriate nursing staff that patient is present after patient has completed paperwork
Keeps track of patient’s family, patient’s driver, etc.
Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
Prints out all labels, forms, etc., for patient charts and assembles charts before appointment
Calls appropriate agencies for assistance in case of emergency
Performs other miscellaneous office/clerical duties as needed

Billing duties (if billing/collections done in‑house)

Stamps the back of each check with deposit stamp at time of receipt
Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patients
Separates EOBs from checks and attaches original EOB to copy
Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
Verifies credit cards if used and issues appropriate duplicate receipts
Posts all checks, credit card slips, and cash received to payments‑received log, showing type of payment separately
If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments‑received log
Balances log to cash/checks/credit card payments
Completes deposit log for patient and insurance payments
Completes separate deposit log for other types of payments (e.g., refund of over payment from accounts payable, etc.)
If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs
Balances deposit log to payments‑received log less credit card payments
Gives balanced payments‑received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to business office manager

Professional…

Receptionist, Healthcare