GLT Data Analyst

Overview

We're looking for driven, mission-aligned individuals who want to make a difference in the lives of families and small business owners. Explore our career opportunities and see how you can grow with us.

At Unleashed Brands, we believe in building great kids by empowering our team to do meaningful work every day. We're on a mission to help kids learn, play, and grow through brands that inspire confidence, spark imagination, and create lasting impact in communities across the country.

With a growing portfolio of category-leading youth enrichment brands and more than 1,300 locations open or in development, our team is passionate about making a difference—one child, one family, and one franchise at a time.

If you're driven by purpose, fueled by innovation, and ready to be part of something bigger, we’d love to meet you. Explore our current opportunities and start your journey with Unleashed Brands.

Position: GLT Data Analyst

Location: Bedford, TX

Job : 424

# of Openings: 1

This role is On Site

Location:

Bedford, TX

The Data Analyst supports GLT’s multi-brand contact center by building dashboards, analyzing performance data, and ensuring data accuracy across Five9, Salesforce, AI tools, and BI platforms. This role provides the insights that drive decisions around staffing, performance, revenue, and customer experience.

You will be responsible for closing reporting gaps, standardizing cross-brand analytics, and helping GLT become a metrics-driven organization.

• Reporting & Dashboard Development
• Build and maintain dashboards in Power BI (or similar tools)
• Provide daily, weekly, and monthly KPI reporting across all brands
• Ensure data integrity and alignment across systems

• Operational Analysis
• Analyze trends in conversion, abandon, AHT, QA, SLAs, and revenue
• Identify root causes and performance gaps with actionable recommendations
• Support the Program Manager and Supervisors with drill-down insights

• Five9 & CRM Optimization
• Optimize Five9 reporting structure and troubleshoot data issues
• Monitor call routing, skill assignments, and service-level impacts
• Partner with IT and vendors to resolve system-level reporting gaps

• Forecasting Support
• Partner with Workforce Management to align volume trends with staffing models
• Provide predictive analytics to support new brand onboarding and promotions

• 3–5 years experience in data analytics (contact center preferred)
• Experience building dashboards and KPI models

• Power BI required; SQL preferred
• Strong Excel skills (pivot tables, modeling, complex formulas)
• Familiarity with Five9 or other CCaaS systems
• Understanding of contact center KPIs

• Strong analytical and problem-solving skills
• Ability to simplify complex data for non-technical audiences
• Proactive curiosity toward system and process improvements
• Attention to data accuracy and integrity
• Excellent communication skills

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be.

Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit  Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.

Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

Unleashed Brands is proud to be an equal-opportunity employer.

If you're offered a seat on a rocket ship, don’t ask what seat! Just Get On. - Sheryl Sandberg

Our team is our greatest asset. We love what we do and have a great time doing it. When we aren’t working hard, you can find us engaging in fun team building activities.

Giving back to our community is one of our priorities. We are proud partners to The Chosen Ones and Together We Rise through the Unleashed Brands Foundation.