Viewer Technical Support Desk

Daystar asks that you carefully consider the following information:

Daystar is a ministry dedicated to winning souls to Jesus Christ through Faith-based television. As a ministry, Daystar reserves the right to discriminate based on religious beliefs (1). Daystar also reserves the right to end the assignment of any individual that appears to conflict with the beliefs or guidelines of Daystar. Daystar believes that the most effective means of carrying out its mission is to pray continually and seek the leading of the Holy Spirit.

This ministry uses all gifts of the Spirit as He provides them and leads us to use them. All Daystar employees are likely to encounter Christian practices, including, but not limited to: single or corporate prayer, laying on of hands, praying in tongues, and praise and worship.

(1) Title VII of the Civil Rights Act of 1964 as amended, Section 2000e-1 [Section 702]
Daystar Television Network is an Equal Opportunity employer and does not discriminate on the basis of race, color, sex, age, national origin, disability, veteran status, or any other classification protected by law. As afforded by law, Daystar Television Network, a church ministry, does discriminate on the basis of religious belief and practice.

Daystar Christian Television Network is searching for an experienced Viewer Technical Support Desk to work in our RF Engineering Department located at our Headquarters in Bedford, Texas. Must be a Christian committed to the Gospel of The Lord Jesus Christ.

Serve as a Daystar Viewer Technical Support Desk Representative for Daystar's Engineering Services Division.

Duties include receiving calls, emails, and other forms of correspondence from Daystar viewers and signal distribution partners and providing customer support by aiding them in answering technical questions and other technical needs.

This position would start as a first shift office position for training and potentially may move to second shift office position.

• Positional duties may include but are not limited to the following:
• Viewer technical correspondence and customer support communications.
• Daystar Engineering asset management and readiness duties.
• Daystar Engineering shipment and logistical support.
• Engineering Services Division, clerical related support tasks for RF Engineering and Studio Engineering Departments.
• Manual labor when required.
• Other duties and other special projects as assigned.

• A high school diploma (or equivalent) and a minimum of two years of relevant call center experience are required.
• Christian counseling experience is a plus.
• Prior Military service is a plus. Accustomed with the Holy Bible.
• Ability to work alone or with a team in a fast-paced deadline driven environment.
• Strong organizational skills and the ability to pay close attention to detail, while handling multiple simultaneous projects under deadline pressure, with exceptional follow through.
• Excellent phone skills and professional manners.
• Strong interpersonal skills are required.
• Proficiency with Microsoft Outlook, Word, Excel, Access, SharePoint, and other office related computer programs.
• Possess a valid driver's license and good driving record, as some travel may be required for this position.

• Must be able to sit (and walk) at workstation for extended periods of time.
• Must be able to lift up to 40 pounds or greater
• Must be able to work extended hours during events and/or as assigned